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2026-16968 - Sales Support Manager

Tue, 03 Mar 2026 08:11:19 Z

Fonction : Fonctions Supports/Commerce
Type de contrat : CDI-Temps plein
Description du poste :
The purpose of the department is to win, retain and develop business. The Business Support team is accountable for specific support activities to GEODIS Freight Forwarding commercial owners in Business Development, product, and operations. Working in collaboration with the NSM, Product teams in the UK & Ireland, the Business Support Manager is responsible for the daily support of the GEODIS network to ensure customer's demands are met. Covering, but not limited to, forwarding activity, quotations, billing queries and reporting. Leading the Inside Sales Team & Sales Provide RFQ pricing & ad hoc rates to overseas partners/offices, regional teams and customers using appropriate GEODIS tools as directed • Lead the Inside Sales Team to deliver new business growth through portfolio management & Telesales drives • Lead The Sales Support teams to support internal & external new business growth • Support to quote all spot shipments from GEODIS network and customers where MSR / self-serve does not apply • Sales Lead registration and distribution to BDM's • Reporting Quote Statistics (success ratio) • Transition won shipment and tender information to relevant Branch & operations • Maintain the internal network pricing reference website information & rates, liaison with Business Support • Inform pricing updates to relevant support teams for WWICs, CargoWise-1, GEOBID, GR8 etc. as required. • Corrective Actions – identify & recommend changes in process to improve overall company performance and competitiveness Dimensions and Quantities • Reporting to the UK Sales Director • Close liaison with the Ireland Product Managers and Regional Tender Desk • Full time, 5 days (Monday-Friday) 37.5hrs per week • Hours: 0900 - 1730 or as required according to needs of the role • Direct Reports as approved and directed, Inside Sales and Sales Support. Key Activities / Accountabilities Manager Accountabilities • Day to Day management of all Inside Sales & Support staff ensuring internal and external deadlines are met. • Supervision as required of the training of other members of the department in all elements of pricing to include constant supervision of performance and supporting continuous improvement • First line leadership of direct reports within the team to include maintaining Holiday & Sickness records to provide adequate cover for the department • Support the completion of Tender documents to include interaction with the required stakeholders in Group and UK with regular interaction with the Product Managers where appropriate to ensure the commercial offer is optimised. • Analytical approach to Quotes and Tenders with data analysis to support key commercial decisions, recommendations, and priorities. Pro-active approach towards upcoming UK and group Tenders with constant interaction with group & UK BD/Product Managers • Supervise the administration of Spot pricing from the Overseas Network and Geodis customers based

Essential Education and/ or Training • 5 Years experience in Freight Forwarding • Team management experience • A strong knowledge and understanding of Business Development • Excellent numeracy & Analytical skills • Strong knowledge of freight products & operational processes • Good communication / telemarketing and negotiation skills • Fully PC literate and able to use various platforms & software • Customer Satisfaction and entrepreneurial mind set • Experience in controlling, business analytics and / or sales and marketing, preferably in the transport and logistics environment or an international company. • Intermediate knowledge of CRM tools, salesforce.com will be considered an advantage.
Ville(s) : LHR

2026-16965 - Gateway Coordinator

Mon, 02 Mar 2026 17:00:07 Z

Fonction : Activités Opérationnelles/Administration Opérationnelle
Type de contrat : CDI-Temps plein
Description du poste :
Objective / Purpose of the Role Working as part of the Gateway team, the Gateway Coordinator will be responsible for the delivery of an effective and efficient customer service to the business. They will be required to carry out all department activities in accordance with the industries best practice, ISO, standard operating procedures, regulatory compliance and H & S. Must have knowledge and understanding of how logistics or other large service organisations operate, have excellent knowledge of import/export procedures as well as having excellent understanding of freight industry security processes and complete understanding of DfT/CAA, HMRC and IATA regulations. Dimensions and Quantities: • Reporting to the Gateway Manager - Freight Forwarding • Full time: Shift Pattern – As per contract Key Activities / Accountabilities: • Some previous experience of Consolidations and gateway functions an advantage • Customs reports as required • Co-ordinate vehicles to collect and deliver from the airline within a timely manor • Motivation skills • Ability to develop through training • Clear verbal and written communication skills • To work effectively as an individual and a member of a team by cooperating and supporting colleagues in the workplace • Previous experience of working in freight industry • Ability to effectively use a range of ICT applications • Proven commitment to continuous professional development • Professional approach • To have a systematic and methodical approach to work • The ability to listen and explain information accurately and clearly • Complete all tasks necessary in accordance with deadlines. • Maintain an integral, transparent and professional relationship with GFF supplier/customer base at all times. • Responsible and Accountable to ensure company property is looked after and used correctly and safely at all times. • Raise records in the ETSF and discharge T1's from overnight DDX deliveries • Manage the sequential flow of consignments arriving and departing maintaining a 100% level of accuracy, robustness, safety and security. • Ensure accurate data capture and uploading of information into GFF in house operating system. • Ensure all daily work schedules are completed in line with approved department procedures and deadlines. • Any other tasks as directed by their Supervisor or line manager • Internal and external rates reviews. • Resolve queries from customers and suppliers • Ensure Best Practice models are adopted • Customs reporting • Follow strict and time sensitive SOP's/KPI's to ensure compliance • Work closely with internal and external customers • Focus on customer service • Use of Next Gen/MS office as requested • Ensure invoicing, job costing, CIA, Netting and milestone are updated within the required timeframe • Remain in contact with customers and suppliers to maintain relationships • Cost control

PERSON PROFILE Gateway Coordinator Essential Technical Experience: • Fully PC literate on excel, and word applications • Experience of working within Consols an advantage • Experience of Airline transport an advantage • Experience of working with Freight Forwarding • Experience of DfT/CAA, HMRC and IATA regulations. Required Behavioural Competencies: • Able to build credible relationships with others • Able to work collaboratively as part of a team • Effective written and verbal communication skills • Ability to take responsibility for own workload • Ability to work in a fast paced environment with variable requests being made • Self-motivated and enthusiastic approach to work at all times
Ville(s) : Feltham LHR
Langue / Niveau :
Anglais : Maitrise Courante