General information

Legal entity

GEODIS is a leading global logistics provider acknowledged for its expertise across all aspects of the supply chain. As a growth partner to its clients, GEODIS specializes in five lines of business: Supply Chain Optimization, Global Freight Forwarding, Global Contract Logistics, Distribution & Express, and European Road Network. With a global network spanning nearly 170 countries and more than 53, 000 employees, GEODIS is ranked no. 6 in its sector across the world. In 2023, GEODIS generated €11.6 billion in revenue. GEODIS is a company owned by SNCF Group. 
This position is also open to anyone recognized as a disabled worker.  

Reference

2024-14714  

Position description

Type of assignment

Full-time Regular

Function

Operational activities - Operational Quality

Job title

Forwarder

Position requirements and constraints (working hours…)

37.5 hours Monday to Friday

Job description

GEODIS Freight Forwarder UK Ltd supplies and combines freight services, information management and added value into integrated solutions. As part of the GEODIS Group, GEODIS supports GEODIS' capacity to offer customers one partner to solve their supply chain challenges worldwide. It has revenues of 2 billion euro's and more than 5000 employees working in 45 countries around the world.
To ensure adherence to the CAA, TAPA & physical security regulations always.
always Ensuring compliance to Health & Safety policies. That housekeeping guidelines are maintained
That HMRC, GDP and IATA regulations are adhered to.
Objective / Purpose of the Job (describes clearly the level of responsibility and expected results)
The forwarder is part of the above department/ branch. To provide an excellent customer service experience for our customers including clearances, quotes, arranging shipment/deliveries, invoicing and all other functions as required.
Key Activities / Accountabilities
• Completion of end to end forwarding activities as the individual role requires
• Follow strict and time sensitive SOP's/KPI's to ensure compliance
• Work closely with internal and external customers
• Focus on customer service
• Use of Next Gen/MS office as requested
• Ensure invoicing, job costing, CIA, Netting and milestone are updated within the required timeframe
• Month end department compliance
• Customs Entries
• Cost control
• Assist senior forwarders, Supervisor and line manager where required
• Ensure all reports including internal and customer specific are completed within the deadline
• Resolve queries from customers and suppliers
• Ensure Best Practice models are adopted
• Work closely with the Operations manager for Internal and external rates reviews.
• Remain in contact with customers and suppliers to maintain relationships
• To take part in customer reviews when required to build up visibility and relationships with customers.
• Assist sales and management with customer development
• Maintain clean desk policy
• Operate within companies QA system
• Any other tasks as directed by their Supervisor or line manager

Applicant's profile

Essential Education and/ or Training

• Educated to GCSE/O level standard or equivalent
Preferred Experience and Knowledge

• Business related experience

• Proven customer service record and experience

• Proven operational experience
Necessary Technical / Functional Skills

• Thorough understanding of customer needs
• Knowledge in of the international transportation and logistics industry, in export Air Sea Road operations.
• A knowledge and understanding of financials and impact on business
• A Good knowledge of IT systems and processes used in the transport sector
• Fluent in English, local language and any other languages required for smooth operation of business
Required Behavioural Competencies

• Result-oriented and driven to achieve goals and meet targets
• Problem solving skills
• Ability to read and understand an SOP
• Customer service driven
• Deep knowledge of the financial contexts the business exists within
• Profitability and result-oriented and always looking for improvement in our business processes
• Team oriented
• Quality focus.
• Flexible in approach and happy to work shifts as required including weekends

Working time (%)

100

Position location

Position place

Europe, United Kingdom, England, Hounslow

Location

Candidate criteria

Years of experience in similar position

Junior (1 to 5 years of experience)

Languages

English (Fluent)