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Motore di ricerca per le offerte di impiego GEODIS

Regional ITSM Specialist, APAC M/F


Vacancy details

General information

Legal entity

GEODIS is a Supply Chain Operator ranking among the top companies in its field in Europe and the World. GEODIS, which is part of SNCF Logistics, which in turn is a business line of the SNCF Group, is the number one Transport and Logistics operator in France and ranked number four in Europe. The international reach includes a direct presence in 67 countries and a global network spanning over 120 countries.

Why join us ?

Transport and Logistics form a key sector in the world economy. As a major international player on this sector, GEODIS is geared to full satisfaction of all stakeholders, starting with its workforce, more than 39500 men and women worldwide who share the same values of commitment, innovation, trust, solidarity and passion that form the pillars of GEODIS corporate strategy.  

Reference

2021-6935  

Position description

Type of assignment

Full-time Regular

Function

Support function - IT Support Services

Job title

Regional ITSM Specialist, APAC M/F

Job description

The role is to ensure execution of IT service management practice in APAC such as Incident, Service Catalog, Change, Knowledge and Problem management.

1. To manage day-to-day operational functions of the IT ticketing system across APAC.
2. Managed Incident, Service Catalog, Change and Problem Management processes across APAC.
3. Standardizing processes that support industry best practices and applying continual service improvements to remediate process gaps through data analysis.
4. Perform ticket analysis and identify gap / opportunities for improvement.
5. Perform governance status review covering SLA reporting, KPI's, incident trends and analysis.

Applicant's profile

Bachelor's in Information Technology
Foundation Certificate in ITIL v3/v4
Proficient in written / English

Work Experiences
• 4-5 year's relevant experience with IT Service Management.
• Familiar with implementation of ITIL processes and tools within the ITSM / ITIL framework.
• Good understanding and working knowledge of the ITIL Service Management framework. Experience with ServiceNow is a must.
• Strong verbal and written communication skills, problem solving skills and able to articulate to management and business users.
• ServiceNow development experience is an added advantage.
• Fast learner, strong ability to work independently and demonstrate passion.

Industry Experiences
• ITIL
• Microsoft Azure / Microsoft Active Directory
• Networking

Working time (%)

100

Position location

Position place

Asia, Singapore, Singapore

Location

Singapore

Candidate criteria

Minimum level of education required

BACHELOR'S DEGREE

Years of experience in similar position

Junior (1 to 5 years of experience)