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VIP Support Analyst & Team Leader


Vacancy details

General information

Legal entity

GEODIS is a Supply Chain Operator ranking among the top companies in its field in Europe and the World. GEODIS, which is part of SNCF Logistics, which in turn is a business line of the SNCF Group, is the number one Transport and Logistics operator in France and ranked number four in Europe. The international reach includes a direct presence in 67 countries and a global network spanning over 120 countries.

Why join us ?

Transport and Logistics form a key sector in the world economy. As a major international player on this sector, GEODIS is geared to full satisfaction of all stakeholders, starting with its workforce, more than 39500 men and women worldwide who share the same values of commitment, innovation, trust, solidarity and passion that form the pillars of GEODIS corporate strategy.  

Reference

2019-5023  

Position description

Type of assignment

Full-time Regular

Function

Support function - IT Support Services

Job title

VIP Support Analyst & Team Leader

Job description

The VIP Support Analyst will be responsible for VIP Support Activities for several LoBs and internal clients within GEODIS Headquarters (EXCOM Population and -1's). Within this scope, are included several activities such as Support Level 1, Support Level 2 and collaboration with Level 3 Engineering teams.
The VIP Support Analyst will work on VIP RUN Activities, from Support L1/L2 to proactive support activities such as Problem Management as well as Monitoring follow up. Will be as well responsible to maintain knowledge about the activity and will be able to rely on Engineering Support L3 or Expertise teams if needed.
As a team leader, the VIP Support analyst – Team leader will be responsible to coordinate the activities of the VIP Support team, its priorities and continuous improvement, under the supervision of the Supervisor's function: USC (User support Center) & VIP Support Manager.
The Support Services growth as well as all the new projects in the pipe coming in during next years will lead the VIP RUN team to have more responsibilities and to learn other IT technologies to support.

Applicant's profile

BAC + 2 with at least 5 years of experience performing IT Support Activities in Multinational VIP environments. ITIL Basic knowledge in particular in Incident Management, Problem Management and Service Request fulfiment is nice to have. Team management experienced desired.

Working time (%)

100

Position localisation

Position place

Europe, France, Île-de-France, Paris

Location

Levallois-Perret

Candidate criteria

Minimum level of education required

HIGH/SECONDARY SCHOOL DEGREE

Years of experience in similar position

Confirmed (5 to 10 years of experience)

Languages

  • French (Native speaker)
  • English (Fluent)