Pause
Lecture
Moteur de recherche d'offres d'emploi GEODIS

Americas IT Operations Manager M/F


Vacancy details

General information

Legal entity

GEODIS is a Supply Chain Operator ranking among the top companies in its field in Europe and the World. GEODIS, which is part of SNCF Logistics, which in turn is a business line of the SNCF Group, is the number one Transport and Logistics operator in France and ranked number four in Europe. The international reach includes a direct presence in 67 countries and a global network spanning over 120 countries.

Why join us ?

Transport and Logistics form a key sector in the world economy. As a major international player on this sector, GEODIS is geared to full satisfaction of all stakeholders, starting with its workforce, more than 39500 men and women worldwide who share the same values of commitment, innovation, trust, solidarity and passion that form the pillars of GEODIS corporate strategy.  

Reference

2022-10689  

Position description

Type of assignment

Full-time Regular

Function

Support function - Information Technology Services

Job title

Americas IT Operations Manager M/F

Position requirements and constraints (working hours…)

office presence full time during first months to properly onboard as well as flexibility to travel to the different AMS sites on business need base

Job description

Lead the AMS IT Operations Team in Americas
/Ensure business continuity, through quality and efficiency of IT operations in the Region
/Drive daily incidents and requests resolution, involving business applications, workplace and sites infrastructure
/Collaborate closely with business functions at all levels driving efficiency thru IT
/Provide clear IT Operations performance visibility enabling decision making at AMS Board level
/Secure handover and knowledge transfer from implementation team to IT Operations tied to new Customers solutions implementation
/Foster improvements to IT support processes and a best of breed user experience
/Improve efficiency and visibility, thru the implementation of technical and functional monitoring solutions (eg. Grafana, Dynatrace) - embracing DevOps journey.
/Deliver the aggregated monthly measurements (KPIs) in line with Global IT operations directives
/Assist Release management : organize Non-Regression Tests across the team and ensure application evolutions understanding across the AMS organization.
/Contribute to IT Roadmap evolution (DevOps, Knowledge Management, Automation-ITOM)
/Scale up knowledge across the team and the organization over the IT solutions and capabilities

Applicant's profile

Engineering or IT degree, min 10 years experience in a IT Management positions, ideally Supply Chain or Logistics process and business applications experience
/Mastering IT operations processes (Incident, Problem, Change, NRT, UAT support)
/Sound experience over IT budget management
/IT Solution oriented mindset
/Clear communicator, at ease with senior management
/Leading teams strong track record
/Multi-cultural experience
/ITIL knowledge/certification

Working time (%)

100

Position location

Position place

America, Mexico, Jalisco

Location

Guadalajara

Candidate criteria

Minimum level of education required

BACHELOR'S DEGREE

Years of experience in similar position

Senior (more than 10 years of experience)

Languages

English (Fluent)