General information
Legal entity
GEODIS is a Supply Chain Operator ranking among the top companies in its field in Europe and the World. GEODIS, which is part of SNCF Logistics, which in turn is a business line of the SNCF Group, is the number one Transport and Logistics operator in France and ranked number four in Europe. The international reach includes a direct presence in 67 countries and a global network spanning over 120 countries.
Why join us ?
Transport and Logistics form a key sector in the world economy. As a major international player on this sector, GEODIS is geared to full satisfaction of all stakeholders, starting with its workforce, more than 39500 men and women worldwide who share the same values of commitment, innovation, trust, solidarity and passion that form the pillars of GEODIS corporate strategy.
Reference
2022-10689
Position description
Type of assignment
Full-time Regular
Function
Support function - Information Technology Services
Job title
Americas IT Operations Manager M/F
Position requirements and constraints (working hours…)
office presence full time during first months to properly onboard as well as flexibility to travel to the different AMS sites on business need base
Job description
Lead the AMS IT Operations Team in Americas
/Ensure business continuity, through quality and efficiency of IT operations in the Region
/Drive daily incidents and requests resolution, involving business applications, workplace and sites infrastructure
/Collaborate closely with business functions at all levels driving efficiency thru IT
/Provide clear IT Operations performance visibility enabling decision making at AMS Board level
/Secure handover and knowledge transfer from implementation team to IT Operations tied to new Customers solutions implementation
/Foster improvements to IT support processes and a best of breed user experience
/Improve efficiency and visibility, thru the implementation of technical and functional monitoring solutions (eg. Grafana, Dynatrace) - embracing DevOps journey.
/Deliver the aggregated monthly measurements (KPIs) in line with Global IT operations directives
/Assist Release management : organize Non-Regression Tests across the team and ensure application evolutions understanding across the AMS organization.
/Contribute to IT Roadmap evolution (DevOps, Knowledge Management, Automation-ITOM)
/Scale up knowledge across the team and the organization over the IT solutions and capabilities
Applicant's profile
Engineering or IT degree, min 10 years experience in a IT Management positions, ideally Supply Chain or Logistics process and business applications experience
/Mastering IT operations processes (Incident, Problem, Change, NRT, UAT support)
/Sound experience over IT budget management
/IT Solution oriented mindset
/Clear communicator, at ease with senior management
/Leading teams strong track record
/Multi-cultural experience
/ITIL knowledge/certification
Working time (%)
100
Position location
Position place
America, Mexico, Jalisco
Location
Guadalajara
Candidate criteria
Minimum level of education required
BACHELOR'S DEGREE
Years of experience in similar position
Senior (more than 10 years of experience)
Languages
English (Fluent)