General information

Legal entity

GEODIS is a leading global logistics provider acknowledged for its expertise across all aspects of the supply chain. As a growth partner to its clients, GEODIS specializes in five lines of business: Supply Chain Optimization, Global Freight Forwarding, Global Contract Logistics, Distribution & Express, and European Road Network. With a global network spanning nearly 166 countries and more than 49, 720 employees, GEODIS is ranked no. 6 in its sector across the world. In 2024, GEODIS generated €11.3 billion in revenue. GEODIS is a company owned by SNCF Group. 
This position is also open to anyone recognized as a disabled worker.  

Reference

2026-17441  

Position description

Type of assignment

Full-time Regular

Function

Support function - Digital & Technology

Job title

Americas IT Second Level Support Specialist M/F

Job description

The job's purpose is:
o Work on daily IT incidents and requests resolution for business applications.
o Collaborate closely with business functions at all levels driving efficiency through IT.
o Ensure business continuity, through quality and efficiency of IT operations in the Region.
o Secure handover and knowledge transfer from implementation team to IT Operations tied to new Customers solutions implementation.
o Foster improvements to IT support processes.
o Assist Release management: Participate in Non-Regression Tests along with the team and first line support.
o Manage High Priority Incidents and communications on time.
o Follow up RCA for High Priority Incidents.
o Monitoring with IT tools on Traffic and API and propose improvements.
o Participate in Hypercare for New customers implemented and manage RUN support.
o Scale up knowledge across the team and the organization over the IT solutions and capabilities.
o Prepare weekly or Monthly reports.
o IT Backlog follow up
o Collaborate with other IT team members
o Create documentation, maintain knowledge articles and other repositories.

Applicant's profile

REQUIREMENTS:
• Bachelor's, Engineering IT degree or equivalent
• Minimum 5 years of IT Setup and Support Knowledge. Logistics IT background is plus.

Preferred Experience and Knowledge:
• Ideally Supply Chain or Logistics process and business applications knowledge
• IT Logistics, Solutions
• IT operations processes (Incident, Problem, Change, NRT, UAT support)

Necessary Technical / Functional Skills
• IT Logistics, Applications Knowledge
• ITIL knowledge
• Support Experience
• Effective communicator
• Internal communication skills

Working time (%)

100

Position location

Position place

America, Mexico, Jalisco

Location

Candidate criteria

Minimum level of education required

BACHELOR'S DEGREE

Years of experience in similar position

Confirmed (5 to 10 years of experience)

Languages

• English (Fluent)
• Spanish (Fluent)