General information

Legal entity

GEODIS is a leading global logistics provider acknowledged for its expertise across all aspects of the supply chain. As a growth partner to its clients, GEODIS specializes in five lines of business: Supply Chain Optimization, Global Freight Forwarding, Global Contract Logistics, Distribution & Express, and European Road Network. With a global network spanning nearly 166 countries and more than 49, 720 employees, GEODIS is ranked no. 6 in its sector across the world. In 2024, GEODIS generated €11.3 billion in revenue. GEODIS is a company owned by SNCF Group. 
This position is also open to anyone recognized as a disabled worker.  

Reference

2026-16749  

Line Of Business

SUPPLY CHAIN OPTIMIZATION

Position description

Type of assignment

Full-time Regular

Function

Operational activities - 4PL Operations

Job title

First Level Support Team Leader - Application support (Multicustomer) M/F

Job description

Position summary: Position – on team level - is responsible for supporting internal and external end users in solving issues, user management, issuance of analysis and resolution using adequate company's and client's systems.
• Ensuring data completeness and accuracy and data provision based on queries
• Working closely with IT and business on development/change requests
• Achieving internal and external customer satisfaction in terms of services provided, user support
• Conducting preliminary and independent analysis on IT issues
• Addressing /perform corrective actions to solve potential issues
• Reporting findings to second level support, following up till resolution, retrieving RCA from 2nd level support
• Tracking incidents not addressed to Central Support to ensure closure and identifying potential structural resolution required
• Ensuring EDI completeness; EDI timelines monitoring and corrective action definition
• Providing education and training to local end users in both IT and process aspects
• Preparing business process documentation such as desktop procedures, work instructions, user guides, etc.
• Collecting and summarizing business requirements
• Responsibility for participation in solving all problems related to the WMS system for the client, supplier, carrier and company
• Managing testing through setting up test environment, participating in UATs, creating scenarios and validating IT solution
• Managing implementation through setting up production environment, internal and external user education and support
• Interfacing with IT 2nd level support team and management in case of escalation
• Communicating status of problem resolution on a regular and timely manner to all involved parties in the process and IT stakeholders
• Interfacing with various operation functions to understand demands and changes
• Communicating with internal/external suppliers and customers to resolve issues
• Interacting with all functions to ensure external and internal customer satisfaction
• Managing internal and external users' accesses and installation of IT equipment and network in cooperation with external provider
• Participating in set up of company and client management systems
• Providing local IT support for users through creation of users' IDs, set up of lap top
• Checking systems consistency and cleaning thus keeping databases accurate
• Registering queries in Ticket Management System and following up
• Communicating status of performance result to the agreed parties, internal/external
• Communicating with Client/Supplier/Vendor when required to fulfil the tasks
• Reporting any deviations following the agreed process
• Take focal point role in case of projects
• Organize UAT with team participation

Applicant's profile

Bachelor degree of professional qualification
Advanced knowledge of English
Advanced knowledge of MS Office
Minimum 5 years of experience within IT industry/ Ticket systems / customer IT support/ WMS systems

Working time (%)

100

Position location

Position place

Europe

Location

Candidate criteria

Minimum level of education required

BUSINESS SCHOOL

Years of experience in similar position

Confirmed (5 to 10 years of experience)