Moteur de recherche d'offres d'emploi GEODIS

Loss and Damage Coordinator M/F

Vacancy details

General information

Legal entity

GEODIS is a Supply Chain Operator ranking among the top companies in its field in Europe and the World. GEODIS, which is part of SNCF Logistics, which in turn is a business line of the SNCF Group, is the number one Transport and Logistics operator in France and ranked number four in Europe. The international reach includes a direct presence in 67 countries and a global network spanning over 120 countries.

Why join us ?

Transport and Logistics form a key sector in the world economy. As a major international player on this sector, GEODIS is geared to full satisfaction of all stakeholders, starting with its workforce, more than 39500 men and women worldwide who share the same values of commitment, innovation, trust, solidarity and passion that form the pillars of GEODIS corporate strategy.  



Line Of Business


Position description

Type of assignment

Full-time Regular


Operational activities - 4PL Operations

Job title

Loss and Damage Coordinator M/F

Job description

Position Summary: Position is responsible for initiating claim process as of the moment of loss or damage claim is reported, ensuring that process is carried out in line with the most efficient logistics possible, within agreed dates, and with required documentation for claim management, optimizing where possible until the claim closure.

Main Activities

-Managing loss and damage claims process with carrier/supplier and all other relevant internal and external process participants
-Recording loss or damage claims into relevant systems and workflow management tools
-Retrieving all documentation required for claim management from different carriers/supplier
-Sending preliminary and claim letter to carriers (carrier claims)
-Sending claims to insurance company (ROL and insurance claims)
-Timely updating systems with different status during claim process
-Informing and reporting to customers on claim status
-Organizing transport/ return of damaged goods
-Supporting survey or activity if required by the insurance company
-Ensuring proper and timely follow- up of every claim
-Requesting root cause and action plan from carrier/supplier
-Support internal/external parties for related audits and business control through documentation collection
-Communicating status of performance result, any underperformance and related actions plan received to relevant roles in the process
-Fulfilling guidelines provided by the manager
-Ensuring system data completeness and accuracy
-Performing administrative tasks/activities related to business, complying with performance indicators, documentation of process, compliance test, etc.
-Presenting monthly results to the client and other relevant parties in the process
-Communicating with Client/Supplier/Vendor when required to fulfil the tasks
-Taking actions in order to provide added value and optimize supply chain processes within group, company and client in order to achieve satisfactory service

Applicant's profile

Relevant competencies

-Time management, prioritizing, organizational skills
-Problem solving
-Communication skills
-High customer service and focus
-Ability to work under pressure
-High attention to details
-Analytical Skills

Candidate's profile

-Preferable (but not limited to) Faculty of Transport and Traffic Engineering, Faculty of Economics, Faculty of Organizational Science, or similar
-1-3 years of relevant work experience at insurance claims
-Understanding the supply chain optimization process
-Excellent external and internal communication with all relevant parties in the process
-Individual with high ethical standards and ensures compliance of policies and procedures
-Portrays positive and professional image
-Advanced user of MS Office
-Advanced knowledge of English language

Working time (%)


Position location

Position place




Candidate criteria

Minimum level of education required


Years of experience in similar position

Junior (1 to 5 years of experience)