Moteur de recherche d'offres d'emploi GEODIS

Second Level IT Operations Specialist EMEA M/F

Vacancy details

General information

Legal entity

GEODIS is a leading global logistics provider acknowledged for its expertise across all aspects of the supply chain. As a growth partner to its clients, GEODIS specializes in five lines of business: Supply Chain Optimization, Global Freight Forwarding, Global Contract Logistics, Distribution & Express, and European Road Network. With a global network spanning nearly 170 countries and more than 49,400 employees, GEODIS is ranked no. 6 in its sector across the world. In 2022, GEODIS generated €13.7 billion in revenue. GEODIS is a company owned by SNCF Group. 
This position is also open to anyone recognized as a disabled worker.  



Line Of Business


Position description

Type of assignment

Full-time Regular


Support function - Information Technology Services

Job title

Second Level IT Operations Specialist EMEA M/F

Job description

Position summary: Position is responsible for providing second level support support to business users, relating to deployed IT solutions in EMEA region.
• Monitor Incidents, Problems and Changes to meet or exceed Support service levels
• Provide second level IT support to business users, relating to deployed IT solutions.
• Providing UAT support
• Work in close cooperation with Business First Level support and ensure integration& efficiency of multi-tiered IT support
• Analyse logistics processes and functional requirements regarding potential IT solutions change
• Translate business problems & requirements into appropriate IT functional changes/enhancements
• Keep IT solution design delivered to production up-to-date according to evolution
• Drive and/or support solution test, deployments and life-cycle mgt
• Contribute to implement weekly report and knowledge database
• Collaborate with business functions (Key Users, Project Managers) and other IT teams (L3 Support, Delivery Centers)
• Provides training to other team members and solution users and transfers knowledge through material, training and mentoring
• Communicating with Client/Supplier/Vendor when required to fulfil the tasks
• Reporting any deviations following the agreed process
• Support internal/external parties/departments/institutions with relevant documentation for related audits and business control upon request
• Training team members within his/her scope of work
• Complying with and implementing within his/her scope of work company's and clients' policies and procedures, Code of Ethics, ISO, LEAN; IIP standards
• Taking actions in order to provide added value and optimize supply chain processes within group, company and client in order to achieve satisfactory service

Applicant's profile

Engineering Degree with at least 2 years experience within Supply Chain/Logistics IT
• Knowledge of logistics IT applications and business processes,
quick learner with 'hands on' approach
• Oriented to solution design / problem solving
• Ability to train other people, assess skills gaps and measure training efficiency , return of experience,
learning curve
• Flexibility, self-motivation, ability to manage stressful situations
• Clear communication and Team building spirit

Working time (%)


Position location

Position place



Belgrade, Serbia

Candidate criteria

Minimum level of education required


Years of experience in similar position

Confirmed (5 to 10 years of experience)