General information

Legal entity

GEODIS is a leading global logistics provider acknowledged for its expertise across all aspects of the supply chain. As a growth partner to its clients, GEODIS specializes in five lines of business: Supply Chain Optimization, Global Freight Forwarding, Global Contract Logistics, Distribution & Express, and European Road Network. With a global network spanning nearly 166 countries and more than 49, 720 employees, GEODIS is ranked no. 6 in its sector across the world. In 2024, GEODIS generated €11.3 billion in revenue. GEODIS is a company owned by SNCF Group. 
This position is also open to anyone recognized as a disabled worker.  

Reference

2026-16751  

Line Of Business

SUPPLY CHAIN OPTIMIZATION

Position description

Type of assignment

Full-time Regular

Function

Operational activities - Customs & Foreign Trade Compliance

Job title

Senior Customs Operations Specialist M/F

Job description

Position summary: Position is responsible for leading processes for team, handling complex customs topics, and driving continuous improvement initiatives to enhance operational efficiency.

Overseeing and leading the complex customs processes, ensuring efficient and compliant processing of all shipments, including high-value and sensitive cargo.

Acting as the primary point of contact for complex customs issues, negotiations with customs authorities, and resolution of disputes.

Archiving documentation and maintain B and S files

Designing and implementing comprehensive training programs for team members on customs regulations, compliance, and operational best practices.

Driving continuous improvement initiatives to enhance the efficiency and effectiveness of customs operations, leveraging technology and industry best practices.

Coordinating with internal and external stakeholders to ensure timely clearance and delivery of goods.

Collaborating with senior management to align customs operations with overall business objectives and strategic goals.

Managing timeline and any other issue as agreed with client to meet defined deadlines and ensure smooth timely validation process and communication in an agreed management system

Identifying issues and report operational process defects to a responsible stakeholder for resolution.

Monitoring accuracy of process via regular internal checks and internal KPI's

Liaising with client's service providers to ensure timely submission of documentation and evidence to provide to support client's validation testing and elimination of root cause of incorrect test results

Supporting clients in any internal or external audit related to services in scope and direct audit requests to proper stakeholder, validating data and/or documentation received before responding to client

Supporting management system for each engagement
Updating company's and clients' systems timely and with relevant documentation

During audits, providing information requested in a timely manner

Ensuring that once agreed with client, any statistical reports filed to government agencies or for client internal purposes are consolidated and reported

Reporting

Communicate status of performance result to the agreed parties, internal/external and support internal/external parties/departments/institutions with relevant documentation for related topics

Reporting any deviations occurring in the agreed process

Provide and ensure transfer of knowledge/ training for other and new team members in the scope
Comply with and implement within scope of work all company's and clients' and any institution's standards, policies and procedures

Take actions in order to provide added value and optimize supply chain processes within group, company

Applicant's profile

Bachelor's degree (or equivalent) in Logistics, International Trade, Customs Regulations, or a related field
Fluent English (Advanced Level) – both written and spoken
Serbian Customs Brokerage License
Experience in customs clearance operations, preferably working as a Customs Declarant, Import Specialist, or Trade Compliance Specialist
Strong knowledge of Serbian and European customs regulations
Advanced MS Excel skills, including data analysis and reporting
Familiarity with OCR technology for document processing
Experience working with CargoWise or similar customs management platforms
Ability to work with European customs systems such as Fiton, LSP, ASM Sequoia, EMMA, and Stream (experience with other systems is an advantage)
Preferred Experience:
Two to five years of experience in a similar customs/trade compliance role
Experience handling audits and compliance testing related to trade and import/export regulations
Familiarity with tariff classification, valuation, and preferential trade agreements

Working time (%)

100

Position location

Position place

Europe

Location

Candidate criteria

Minimum level of education required

BUSINESS SCHOOL

Years of experience in similar position

Confirmed (5 to 10 years of experience)