My Parcel Customer Service Representative M/F

Vacancy details

General information

Legal entity

GEODIS is a Supply Chain Operator ranking among the top companies in its field in Europe and the World. GEODIS, which is part of SNCF Logistics, which in turn is a business line of the SNCF Group, is the number one Transport and Logistics operator in France and ranked number four in Europe. The international reach includes a direct presence in 67 countries and a global network spanning over 120 countries.

Why join us ?

Transport and Logistics form a key sector in the world economy. As a major international player on this sector, GEODIS is geared to full satisfaction of all stakeholders, starting with its workforce, more than 39500 men and women worldwide who share the same values of commitment, innovation, trust, solidarity and passion that form the pillars of GEODIS corporate strategy.  



Position description

Type of assignment

Full-time Regular


Operational activities - 4PL Operations

Job title

My Parcel Customer Service Representative M/F

Position requirements and constraints (working hours…)

48 weekly hours

Job description

Manage the relationship with Myparcel pursuing customer satisfaction through coordination of efforts from Brands and stakeholders teams as well as support areas and follow up until completion.

Main Activities
• Receive and analyze requests from the MyParcel through email, phone calls and Microsoft teams.
• Understand Customer needs and communicate analyzed customers' requests and instructions to Operations and Stakeholders teams.
• Coordinate with Ops & stakeholders teams and follow up until completion.
• Redirect IT systems request to IT and follow up until resolve.
• Follow up orders with customer until delivery.
• Respond all customer request timely and with qualify/detailed information.
• Organize call with MyParcel team and follow up.
• Provide Advise to Customer on Logistics Analysis based on the information provided by Trade Automation (TA).
• Send reports to Brands with order status.

Applicant's profile

Behavioral capabilities
• Communication skills.
• Analytical skills.
• Responsible
• Good at working under pressure
• Teamwork
• Problem solution
• Flexibility
• Time management
• Organizing
• Client oriented
• Persuasion
• Problem Solving

Education, Certifications
o BA in Administration or International Business. Advanced English required

o 1-2 years in Cargo & freight customer service expertise required. Ecommerce industry, Team player able to develop great relations with co-workers

o Customer Service, Excellent written and verbal communication skills, Supply Chain Optimization, Data Analysis, Excellent Time management, multitasking skills with attention to detail, Strong computer skills in Microsoft Office applications and the ability to learn new applications quickly.

o May require travel to the US once a year.

Working time (%)


Position location

Position place

America, Mexico, Jalisco



Candidate criteria

Minimum level of education required


Years of experience in similar position

Junior (1 to 5 years of experience)


English (Fluent)