General information
Legal entity
GEODIS is a leading global logistics provider acknowledged for its expertise across all aspects of the supply chain. As a growth partner to its clients, GEODIS specializes in five lines of business: Supply Chain Optimization, Global Freight Forwarding, Global Contract Logistics, Distribution & Express, and European Road Network. With a global network spanning nearly 170 countries and more than 49,400 employees, GEODIS is ranked no. 6 in its sector across the world. In 2022, GEODIS generated €13.7 billion in revenue. GEODIS is a company owned by SNCF Group.
This position is also open to anyone recognized as a disabled worker.
Reference
2024-13672
Line Of Business
FREIGHT MANAGEMENT
Position description
Type of assignment
Full-time Regular
Function
Support function - Information Technology Services
Job title
Second Level IT Operations Specialist EMEA M/F
Job description
Position summary: Position is responsible for providing second level support support to business users, relating to deployed IT solutions in EMEA region.
• Monitor Incidents, Problems and Changes to meet or exceed Support service levels
• Provide second level IT support to business users, relating to deployed IT solutions.
• Providing UAT support
• Work in close cooperation with Business First Level support and ensure integration& efficiency of multi-tiered IT support
• Analyse logistics processes and functional requirements regarding potential IT solutions change
• Translate business problems & requirements into appropriate IT functional changes/enhancements
• Keep IT solution design delivered to production up-to-date according to evolution
• Drive and/or support solution test, deployments and life-cycle mgt
• Contribute to implement weekly report and knowledge database
• Collaborate with business functions (Key Users, Project Managers) and other IT teams (L3 Support, Delivery Centers)
• Provides training to other team members and solution users and transfers knowledge through material, training and mentoring
• Communicating with Client/Supplier/Vendor when required to fulfil the tasks
• Reporting any deviations following the agreed process
• Support internal/external parties/departments/institutions with relevant documentation for related audits and business control upon request
• Training team members within his/her scope of work
• Complying with and implementing within his/her scope of work company's and clients' policies and procedures, Code of Ethics, ISO, LEAN; IIP standards
• Taking actions in order to provide added value and optimize supply chain processes within group, company and client in order to achieve satisfactory service
Applicant's profile
Engineering Degree with at least 2 years experience within Supply Chain/Logistics IT
• Knowledge of logistics IT applications and business processes,
quick learner with 'hands on' approach
• Oriented to solution design / problem solving
• Ability to train other people, assess skills gaps and measure training efficiency , return of experience,
learning curve
• Flexibility, self-motivation, ability to manage stressful situations
• Clear communication and Team building spirit
Working time (%)
100
Position location
Position place
Europe
Location
Belgrade, Serbia
Candidate criteria
Minimum level of education required
SECONDARY SCHOOL VOCATIONAL CERTIFICATE
Years of experience in similar position
Confirmed (5 to 10 years of experience)