General information

Legal entity

GEODIS is a leading global logistics provider acknowledged for its expertise across all aspects of the supply chain. As a growth partner to its clients, GEODIS specializes in five lines of business: Supply Chain Optimization, Global Freight Forwarding, Global Contract Logistics, Distribution & Express, and European Road Network. With a global network spanning nearly 166 countries and more than 49, 720 employees, GEODIS is ranked no. 6 in its sector across the world. In 2024, GEODIS generated €11.3 billion in revenue. GEODIS is a company owned by SNCF Group. 
This position is also open to anyone recognized as a disabled worker.  

Reference

2025-15904  

Line Of Business

FREIGHT MANAGEMENT

Position description

Type of assignment

Apprenticeship

Function

Support function - Information Technology Services

Job title

Apprenticeship - First level support Specialist M/F

Job description

Position is responsible for supporting internal and external end users in solving issues, user management, issuance of analysis and resolution using adequate company's and client's systems.

• Ensuring data completeness and accuracy and data provision based on queries
• Working closely with IT and business on based on development /change requests
• Achieving internal and external customer satisfaction in terms of services provided, user support
• Conducting preliminary and independent based on on IT issues
• Addressing /perform corrective actions to solve potential issues
• Reporting findings to second level support, following up till resolution, retrieving RCA from 2nd level support
• Tracking incidents not addressed to Central Support to ensure closure and identifying potential structural resolution required
• Ensuring EDI completeness; EDI timelines monitoring and corrective action definition
• Providing education and training to local end users in both IT and process aspects
• Preparing business process documentation such as desktop procedures, work instructions, user guides, etc.
• Collecting and summarizing business requirements
• Managing testing through setting up test environment, participating in UATs, creating scenarios and validating IT solution
• Managing implementation through setting up production environment, internal and external user education and support
• Interfacing with IT 2nd level support team and management in case of escalation
• Communicating status of based on resolution on a regular and timely manner to all involved parties in the process and IT stakeholders
• Interfacing with various operation functions to understand demands and changes
• Communicating with internal/external suppliers and customers to resolve issues
• Interacting with all functions to ensure external and internal customer satisfaction

Applicant's profile

Minimum requirements: IV degree of professional qualification, advanced knowledge of English, advanced knowledge of MS Office

Working time (%)

100

Position location

Position place

Europe, France, Occitanie, Haute-Garonne

Location

Candidate criteria

Minimum level of education required

BACHELOR'S DEGREE

Years of experience in similar position

Young graduate / no professional experience