General information

Legal entity

GEODIS is a leading global logistics provider acknowledged for its expertise across all aspects of the supply chain. As a growth partner to its clients, GEODIS specializes in five lines of business: Supply Chain Optimization, Global Freight Forwarding, Global Contract Logistics, Distribution & Express, and European Road Network. With a global network spanning nearly 170 countries and more than 49,400 employees, GEODIS is ranked no. 6 in its sector across the world. In 2022, GEODIS generated €13.7 billion in revenue. GEODIS is a company owned by SNCF Group. 
This position is also open to anyone recognized as a disabled worker.  

Reference

2023-12728  

Line Of Business

SUPPLY CHAIN OPTIMIZATION

Position description

Type of assignment

Full-time Regular

Function

Operational activities - 4PL Operations

Job title

Supply Chain Coordinator FRENCH Thales

Job description

Position summary: Position is responsible for supporting data completeness and accuracy of data provided based on customers' requests in clients and an internal application. Supporting internal mobile application for scanning shipments in order to track in real time. At the loss and damage team level, position is responsible for initiating claim process as of the moment of loss or damage claim is reported, ensuring that process is carried out in line with the most efficient logistics possible, within agreed dates, and with required documentation for claim management, optimizing where possible until the claim closure.
• Ensuring data completeness and accuracy and data provision based on customers' requests
• Working closely with IT and business on development/change requests
• Managing customer requests for planning, execution and arranging deliveries by supporting customers requesting process for all sites in scope
• Providing timely update and proactively communicating with a client and all other parties in the process.
• Following-up on requests in line with respective customer agreement
• Achieving internal and external customer satisfaction in terms of services provided, user support
• Support by phone, Skype, in two shifts, day/night, to the truck drivers regarding the usage of relevant application
• Follow-up on relevant application issues and requests through internal ticketing tool
• Conducting preliminary and independent analysis on potential issues, as well as performing corrective actions to solve
• Ensuring EDI completeness; EDI timelines monitoring and corrective action definition
• Checking systems consistency and cleaning thus keeping databases accurate
• Collecting and summarizing business requirements
• Interfacing with IT support team and management in case of escalation
• Communicating with internal/external suppliers and customers to resolve issues
• Interacting with all functions to ensure external and internal customer satisfaction
• Communicating with Client/Supplier when required to fulfil the tasks
• Complying with company and client's policies and procedures
• Managing loss and damage claims process with carrier/supplier and all other relevant internal and external process participants
• Recording loss or damage claims into relevant systems
• Timely updating systems with different status during claim process
• Informing and reporting to customers on claim status
• Ensuring proper and timely follow- up of every claim
• Requesting root cause and action plan from carrier/supplier
• Communicating status of performance result, any underperformance and related actions plan received to relevant roles in the process
• Ensuring system data completeness and accuracy

Applicant's profile

Advanced French and English knowledge
Advanced MS Office

Position location

Position place

Europe

Location

Candidate criteria

Minimum level of education required

BACHELOR'S DEGREE

Years of experience in similar position

Junior (1 to 5 years of experience)

Languages

French (Fluent)