Pause
Lecture
Moteur de recherche d'offres d'emploi GEODIS

Customer Operation Manager M/F


Vacancy details

General information

Legal entity

GEODIS is a Supply Chain Operator ranking among the top companies in its field in Europe and the World. GEODIS, which is part of SNCF Logistics, which in turn is a business line of the SNCF Group, is the number one Transport and Logistics operator in France and ranked number four in Europe. The international reach includes a direct presence in 67 countries and a global network spanning over 120 countries.

Why join us ?

Transport and Logistics form a key sector in the world economy. As a major international player on this sector, GEODIS is geared to full satisfaction of all stakeholders, starting with its workforce, more than 39500 men and women worldwide who share the same values of commitment, innovation, trust, solidarity and passion that form the pillars of GEODIS corporate strategy.  

Reference

2021-8201  

Position description

Type of assignment

Full-time Regular

Function

Operational activities - 4PL Operations

Job title

Customer Operation Manager M/F

Job description

• Act as the customer operation lead to develop, implement and manage the company's strategy, establish and grow customer operation team to achieve operation excellence and customer development under multi-client business mode.

• Act as main coordinator for customer requirement collection and rope in relevant function members from business to ensure that full requirement are captured. Analyse new requirements from requesters to where possible, conceptualize innovative solutions to those requirements.

• Creation and enhancing of operational process and scope of work with good understanding of existing flows, solutions and system to determine if the customer's request can be met or area to explore resolution.

• Lead implementation of solutions to customer requirement and continuously explore initiatives supporting business process capability improvement. Track and monitor full and consistent implementation.

• Conduct regular customer review meeting for service performance review, identify/collect emerging trend of customer's requirement, provide deep insights to optimize customer experience and facilitate future business planning.

Applicant's profile

• University Degree, specialization in Business Management, International Trade, Logistic or Supply Chain
• Master Degree is preferred
• Fluent, management business level communication in both verbal and written English and Mandarin, other country local language is a plus.

Working time (%)

100

Monthly Salary

base on experiences and skills

Position location

Position place

Asia, China, Guangdong

Location

ShenZhen

Candidate criteria

Minimum level of education required

BACHELOR'S DEGREE

Years of experience in similar position

Confirmed (5 to 10 years of experience)

Languages

English (Fluent)

Computer skills

office software