Informations générales

Entité de rattachement

GEODIS est un opérateur de la chaîne logistique se classant parmi les plus grandes entreprises dans son domaine en Europe et dans le monde. Rattaché à SNCF Logistics, qui est elle-même une branche du Groupe SNCF, GEODIS est le leader du Transport et de la Logistique en France et se place au quatrième rang européen. Son rayonnement international s'appuie sur une présence directe dans 67 pays et un réseau mondial qui relie plus de 120 pays.

Pourquoi nous rejoindre ?

Le Transport et la Logistique sont aujourd'hui un secteur clé de l'économie mondiale. En tant qu'acteur international majeur du marché, GEODIS a pour objectif la satisfaction totale de l'ensemble de ses parties prenantes, à commencer par celle de ses collaborateurs. Ce sont plus de 39500 collaborateurs à travers le monde qui partagent les mêmes valeurs d'engagement, de passion, de solidarité, de confiance et d'innovation, piliers de la stratégie du Groupe.

Ce poste est également ouvert à toute personne reconnue travailleur handicapé  

Référence

2022-10814  

Line Of Business

FREIGHT MANAGEMENT

Description du poste

Type de contrat

CDI-Temps plein

Fonction

Activités Opérationnelles - Affrètement

Intitulé du poste

eSolution Application Specialist and Support H/F

Description de la mission

Improve our customers' competitiveness through leading technology solutions. Drive internal efficiency gains through the deployment of superior productivity tools. Enable value added collaboration internally as well as externally through innovative IT solutions.
Deliver, implement and support a reliable and scalable global technology infrastructure.
Develop customer support policies and procedures, execute and optimize for support of eSolutions in order to improve our customers' competitiveness through leading technology solutions. Act as application specialist for eSolution applications

Key Accountabilities (including activities) :
• To ensure the availability of the eSolution system in conjunction with GEODIS Run/Dev-team and Group IT teams;
• Work with monitoring tools and Helpdesk
• Analyze the system from different angles based on helpdesk input: database (MSSQL), application web, processes, integrations services, network, virtualization, CW1-TMS, Qlik etc;
• Proactively monitor and analyze helpdesk tickets in the system according to defined processes;
• Understand the CargoWise One application feeding GBI and IRIS/G360
• Help drive develop eSolution tools (IRIS/G360/ etc.)
• Perform Training (TEAM/onsite/create training videos etc)
• Communicate around eSolution tools via defined channels on global base (O365/TEAM/SP/Intranet)
• Provide level (2)/3 technical/process support
• Create and maintain documentation
• Develop and enhance the skills of the local support teams through training
• Be part of projects
• Selling activities with BD towards Global Accounts
• Support Air and Ocean Freight forwarding processes.

Support the implementation and optimization of eSolutions, with the Global eSolutions Manager, in order to improve our customers' competitiveness through leading technology solutions.
 Test new or amended eSolutions applications before implementation together with application owner
 Participate as a project member when requested in developing and test eSolutions before implementation
 Identify optimization needs and opportunities and suggest to application owner

Management Information
Generate reports on eSolutions usage and compliance, report to Global eSolutions Manager to ensure alignment, as well as to ensure realization of the IT strategy.
 Monitor and administer information on eSolutions usage and compliance from the network and report
 Report applicable other management information to the Global eSolutions Manager

Profil du candidat

Experience & Knowledge

University graduate in IT or similar

• Ideally 5 years operational experience in the Freight Forwarding
• Experience in ITIL
• Like to support business in application and processes
• Service oriented
• Process/Technical skills in SQL server language, Microsoft Windows applications (O365),
• Knowledge of the CW1, IRIS, G360 would be an advantage;
• Proficient in both written and spoken English;
• Excellent in coordination and communication skills;
• Ability to analyze, very reactive, autonomous and to be a force of proposal and innovation
• High technical capability
• Good knowledge of APIs/EDI
• Excellent in presenting towards key stakeholders at Global Accounts
• Good selling skills of IT solutions

Training within first 12 months

 Induction to Geodis / Freight Forwarding
 Corporate Governance
 Cultural Awareness
 Project mngt
 Next Gen
 GFF applications
 Sales & Customer Focus
 Presentation skills
Required Behavioural Competencies

Competency Definition

Teamwork
The ability and willingness to use emotional intelligence to interact at all levels, to promote collaboration and sustain relationship with business partners to influence business results and to find the approach that seeks a win-win.

Adaptability
The ability to adapt to and work effectively within a variety of situations, and with various individuals or groups.

Customer Service focus
The ability and the desire to respond to questions, meet wishes and requirements of internal and external customers by finding out, recognizing and understanding their needs and building up a long-term relationship.

Business Acumen
The understanding of the business, industry principles and overall performance, in terms of the finance and profitability measures. Ability to apply this understanding to achieve results and to increase the performance and profitability of the company.

Initiative
The ability to recognize opportunities, possibilities or threats and respond (pro-actively) to them effectively.

Temps de travail en %

100

Lieu de prise de service

Lieu de prise de service

Asie, Inde, Tamil Nadu

Ville(s)

Critères candidat

Niveau d'études min. requis

BAC+5 / MASTER

Niveau d'expérience dans la fonction

Confirmé (5 à 10 ans d'expérience)

Langues

Anglais (Langue Maternelle)