Informations générales

Entité de rattachement

GEODIS est un opérateur de la chaîne logistique se classant parmi les plus grandes entreprises dans son domaine en Europe et dans le monde. Rattaché à SNCF Logistics, qui est elle-même une branche du Groupe SNCF, GEODIS est le leader du Transport et de la Logistique en France et se place au quatrième rang européen. Son rayonnement international s'appuie sur une présence directe dans 67 pays et un réseau mondial qui relie plus de 120 pays.

Pourquoi nous rejoindre ?

Le Transport et la Logistique sont aujourd'hui un secteur clé de l'économie mondiale. En tant qu'acteur international majeur du marché, GEODIS a pour objectif la satisfaction totale de l'ensemble de ses parties prenantes, à commencer par celle de ses collaborateurs. Ce sont plus de 39500 collaborateurs à travers le monde qui partagent les mêmes valeurs d'engagement, de passion, de solidarité, de confiance et d'innovation, piliers de la stratégie du Groupe.

Ce poste est également ouvert à toute personne reconnue travailleur handicapé  

Référence

2022-10598  

Line Of Business

SUPPLY CHAIN OPTIMIZATION

Description du poste

Type de contrat

CDI-Temps plein

Fonction

Activités Opérationnelles - 4PL Operations

Intitulé du poste

IBM OMS FLS H/F

Description de la mission

Position summary: Position is responsible for supporting internal and external end users in solving issues, user management, issuance of analysis and resolution using adequate company's and client's systems.
• Ensuring data completeness and accuracy and data provision based on queries
• Working closely with IT and business on development/change requests
• Achieving internal and external customer satisfaction in terms of services provided, user support
• Conducting preliminary and independent analysis on IT issues
• Addressing /perform corrective actions to solve potential issues
• Reporting findings to second level support, following up till resolution, retrieving RCA from 2nd level support
• Tracking incidents not addressed to Central Support to ensure closure and identifying potential structural resolution required
• Ensuring EDI completeness; EDI timelines monitoring and corrective action definition
• Providing education and training to local end users in both IT and process aspects
• Preparing business process documentation such as desktop procedures, work instructions, user guides, etc.
• Collecting and summarizing business requirements
• Managing testing through setting up test environment, participating in UATs, creating scenarios and validating IT solution
• Managing implementation through setting up production environment, internal and external user education and support
• Interfacing with IT 2nd level support team and management in case of escalation
• Communicating status of problem resolution on a regular and timely manner to all involved parties in the process and IT stakeholders
• Interfacing with various operation functions to understand demands and changes
• Communicating with internal/external suppliers and customers to resolve issues
• Interacting with all functions to ensure external and internal customer satisfaction
• Managing internal and external users' accesses and installation of IT equipment and network in cooperation with external provider
• Participating in set up of company and client management systems
• Providing local IT support for users through creation of users' IDs, set up of lap top
• Checking systems consistency and cleaning thus keeping databases accurate
• Registering queries in Ticket Management System and following up
• Communicating status of performance result to the agreed parties, internal/external
• Communicating with Client/Supplier/Vendor when required to fulfil the tasks
• Reporting any deviations following the agreed process
• Support internal/external parties/departments/institutions with relevant documentation for related audits and business control upon request
Complying with company and client's policies and procedures
• Complying with and implementing within his/her scope of work company's and clients Code of Ethics, ISO, LEAN; IIP standards

Profil du candidat

English, experience in logistics

Temps de travail en %

100

Lieu de prise de service

Lieu de prise de service

Europe

Ville(s)

Critères candidat

Niveau d'études min. requis

BAC+4 / MAITRISE / MASTER(1)

Niveau d'expérience dans la fonction

Débutant (1 à 5 ans d'expérience)