Moteur de recherche d'offres d'emploi GEODIS

IT Support L2 Specialist M/F

Vacancy details

General information

Legal entity

GEODIS is a leading global logistics provider acknowledged for its expertise across all aspects of the supply chain. As a growth partner to its clients, GEODIS specializes in five lines of business: Supply Chain Optimization, Global Freight Forwarding, Global Contract Logistics, Distribution & Express, and European Road Network. With a global network spanning nearly 170 countries and more than 49,400 employees, GEODIS is ranked no. 6 in its sector across the world. In 2022, GEODIS generated €13.7 billion in revenue. GEODIS is a company owned by SNCF Group. 
This position is also open to anyone recognized as a disabled worker.  



Line Of Business


Position description

Type of assignment

Full-time Regular


Support function - Information Technology Services

Job title

IT Support L2 Specialist M/F

Job description

As part of the APAC IT Operations organization, the candidate will report to the regional IT lead. You will be a key player towards assuring the continuity of IT services and consequent operations support in the region, as well as promoting proper usage and knowledge of our business applications.
Main responsibilities:
• Understand and develop knowledge of business applications (Supply Chain/Transport/EDI related)
• Collaborate with business functions (Key Users, Project Managers) and other IT teams (L3 Support, Delivery Centers)
• Manage incidents,requests and problems to meet or exceed defined support service levels
• Monitor systems interfaces (EDI/API) to ensure data exchange quality and timeliness
• Document functional EDI/API maps specifications to the systems interfaces development team
• Work in close cooperation with First Level support and Operations, ensuring multi-tiered support efficiency over implemented solutions
• Contribute to change management on existing solutions, collaborating with solution experts
• Drive and/or support solution test, deployments and life-cycle mgt linked to software releases
• Provide training to extended team and operations to grow solutions knowledge in our Bangalore Control Tower
• Contribute to the global implementation and usage of technical and functional enhanced IT monitoring, enabling proactive interception of IT applications unavailability (DevOps)
• Assist the APAC IT Operations Manager with the identification of opportunities for automation and develop associated solutions supporting ITOM practices.

Applicant's profile

The candidate targeted should have the following characteristics:

• Engineering or IT degree, with at least 5 years' experience
• Knowledge and experience over IT operations processes, ITIL and ITSM (incident, problem, change, NRT, UAT support)
• Preferred knowledge of IT solutions for Supply Chain/Manufacturing or Logistics
• Preferred knowledge of DevOps practices and solutions (eg. Azure DevOps, Zabbix, Nagios, Grafana, Dynatrace)
• Customer-oriented, problem-solving solving and ability to manage stressful situations.
• Clear communication and proven capability to learn and train other users over IT business solutions.
• Fluent in English

Working time (%)


Position location

Position place

Asia, India, Karnataka



Candidate criteria

Minimum level of education required


Years of experience in similar position

Confirmed (5 to 10 years of experience)


English (Fluent)