General information

Legal entity

GEODIS is a Supply Chain Operator ranking among the top companies in its field in Europe and the World. GEODIS, which is part of SNCF Logistics, which in turn is a business line of the SNCF Group, is the number one Transport and Logistics operator in France and ranked number four in Europe. The international reach includes a direct presence in 67 countries and a global network spanning over 120 countries.

Why join us ?

Transport and Logistics form a key sector in the world economy. As a major international player on this sector, GEODIS is geared to full satisfaction of all stakeholders, starting with its workforce, more than 39500 men and women worldwide who share the same values of commitment, innovation, trust, solidarity and passion that form the pillars of GEODIS corporate strategy.  

Reference

2023-10889  

Position description

Type of assignment

Full-time Regular

Function

Support function - Information Technology Services

Job title

IT Support Specialist M/F

Position requirements and constraints (working hours…)

N/A

Job description

• Understand and develop knowledge of business applications (Supply Chain/Transport/EDI related)
• Collaborate with business functions (Key Users, Project Managers) and other IT teams (L3 Support, Delivery Centers)
• Manage incidents,requests and problems to meet or exceed defined support service levels
• Monitor systems interfaces (EDI/API) to ensure data exchange quality and timeliness
• Document functional EDI/API maps specifications to the systems interfaces development team
• Work in close cooperation with First Level support and Operations, ensuring multi-tiered support efficiency over implemented solutions
• Contribute to change management on existing solutions, collaborating with solution experts
• Drive and/or support solution test, deployments and life-cycle mgt linked to software releases
• Provide training to extended team and operations to grow solutions knowledge in the Asia-Pacific region
• Contribute to the global implementation and usage of technical and functional enhanced IT monitoring, enabling proactive interception of IT applications unavailability (DevOps)
• Assist APAC IT Operations Manager with identification of opportunities for automation, develop associated solutions supporting ITOM practices

Applicant's profile

Education:

• Bachelor degree or above in Engineering, Information Technology or similar

Language:

• Excellent command in both spoken and written English
• Other country local language is a plus.

Essential Skills and abilities:

• Customer oriented, problems solving and ability to manage stressful situations
• Clear communication and proven capability to learn and train other users over IT business solutions

Experience (specify minimum periods):

• Experienced of 5-10 years in IT operations processes, ITIL and ITSM (incident, problem, change, NRT, UAT support)

OTHER REQUIREMENTS / POINTS TO NOTE:

• Preferred knowledge of IT solutions for Supply Chain/Manufacturing or Logistics
• Preferred knowledge of DevOps practices and solutions (eg. Azure DevOps, Zabbix, Nagios, Grafana, Dynatrace)

Working time (%)

100

Monthly Salary

Based on skills and experiences

Position location

Position place

Asia, China, Guangdong

Location

Candidate criteria

Minimum level of education required

BACHELOR'S DEGREE

Years of experience in similar position

Confirmed (5 to 10 years of experience)

Languages

English (Fluent)

Computer skills

outlook and hardware skills