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Moteur de recherche d'offres d'emploi GEODIS

Operations Team Leader M/F


Vacancy details

General information

Legal entity

GEODIS is a Supply Chain Operator ranking among the top companies in its field in Europe and the World. GEODIS, which is part of SNCF Logistics, which in turn is a business line of the SNCF Group, is the number one Transport and Logistics operator in France and ranked number four in Europe. The international reach includes a direct presence in 67 countries and a global network spanning over 120 countries.

Why join us ?

Transport and Logistics form a key sector in the world economy. As a major international player on this sector, GEODIS is geared to full satisfaction of all stakeholders, starting with its workforce, more than 39500 men and women worldwide who share the same values of commitment, innovation, trust, solidarity and passion that form the pillars of GEODIS corporate strategy.  

Reference

2022-8688  

Position description

Type of assignment

Full-time Regular

Function

Operational activities - 4PL Operations

Job title

Operations Team Leader M/F

Job description

• Responsible of representing operation as SPOC (single point of contact) in new customer implementation using the designated system platform.
• Lead the team to conduct service as described in customer SOW including but not limited to: booking request reconciliation, import/export control, spot quote handling, 3PL management through KPI measurement and system visibility, report customization based on client's needs, proactively contacting client with status of shipment, reason for delay and action taken to resolve the situation as well as exception request management based on client's business cycle, etc.
• Manage complex exceptions and drive problem solving to prevent the reoccurrence of problems and improve processes.
• Lead calls, meetings with external and internal customer, supplier.
• Collaborate with internal teams to provide the solution and build business case related to how to meet team and customer goals.
• Timely closure of operational issues from both internal and external customer as committed.
• Create and document standard operating processes.
• Deploy resources and prioritize activities on daily basis.
• Drive continuous improvement in both service and cost for the account.
• Lead and develop teamwork culture, motivate team spirit and maintain high morale of staff to increase productivity, to maintain good communications with all levels, peer groups and with external customer.

Applicant's profile

• Good understanding of the principles of supply chain management
• Excellent communications skills; internationally orientated and customer oriented leader
• Developed leadership skills; ability to lead and inspire teams to accomplish objectives
• Practical and proactive approach to problem solving and process improvement
• Good project management skills, working to deadlines and achieving targets
• Well-structured, independent, change oriented and results focused
• Strong negotiation and presentation skills
• Flexibility is required and will occasionally involve work outside normal business hours and at weekends
• Minimum 5 years' experience in Supply Chain or Logistics.
• Minimum 2 years' experience in team management.
• Minimum 1 year experience in a multicultural environment.

Working time (%)

100

Monthly Salary

Based on experiences and skills

Position location

Position place

Asia, China, Guangdong

Location

Shenzhen

Candidate criteria

Minimum level of education required

BACHELOR'S DEGREE

Years of experience in similar position

Confirmed (5 to 10 years of experience)

Languages

English (Fluent)

Computer skills

software