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Regional CRM Specialist, APAC M/F


Vacancy details

General information

Legal entity

GEODIS is a Supply Chain Operator ranking among the top companies in its field in Europe and the World. GEODIS, which is part of SNCF Logistics, which in turn is a business line of the SNCF Group, is the number one Transport and Logistics operator in France and ranked number four in Europe. The international reach includes a direct presence in 67 countries and a global network spanning over 120 countries.

Why join us ?

Transport and Logistics form a key sector in the world economy. As a major international player on this sector, GEODIS is geared to full satisfaction of all stakeholders, starting with its workforce, more than 39500 men and women worldwide who share the same values of commitment, innovation, trust, solidarity and passion that form the pillars of GEODIS corporate strategy.  

Reference

2021-6451  

Position description

Type of assignment

Full-time Regular

Function

Support function - Business Development

Job title

Regional CRM Specialist, APAC M/F

Position requirements and constraints (working hours…)

-

Job description

Regional Head Office (RHO):
• As part of the APAC Sales Force Effectiveness (SFE) Program and sales performance management, to support the Director Sales Performance & Enablement APAC in developing the CRM data quality scorecard; develop and implement CRM related reporting for senior management as needed
• Drive CRM data integrity, monitor user adoption (countries) and facilitate alignment and adoption conversations with countries with support of the sales program specialist
• Support sales community in creating an optimal process of entering sales opportunities without inflating the pipeline (data hierarchy)
• Analyze in-depth activities and pipeline information entered and identify key reasons for lack of data integrity (stage movement, ageing, timely input and update etc)
• Work with the Director Sales Performance & Enablement to propose system feature change requests to improve user experience and help sales teams increase selling time
• Work with the Director Sales Performance & Enablement to propose sales performance tracking (dashboards, data visibility) change requests to facilitate improved sales performance review conversations for country sales leaders
• Drive sales behavior change toward CRM by advocating SFDC being work diary for sales reps
• Proactive in proposing system enhancement and change to improve user experience due to countries feedback as well as through the sales program specialist
• Train users to use SFDC and create guidelines/quick references for users. Recommend improved training material to global or create for APAC
• Create and manage a FAQ for NSU, communicate the updates through an effective channel
• Provide Marketing/BI data team with CRM details needed in order to optimize S&M data engine; ensure close collaboration to maintain S&M department's credibility in data management for APAC
• Possible support provided to IT to drive business requirements related to CRM
• Continuous review/analysis of data migration & synchronization done by global office and drive alignment discussion together with the Director Sales Performance APAC

Country Sales Teams
• Sales and administrative support – data analysis and preparation of reporting, incl. validation of data sources
• Conduct / facilitate the post-implementation reviews to assess the success of the initiatives and/or projects and are in line with global/regional guidelines

Vendor management

Sales Project Management
• Identify and develop opportunities for improvements to existing sales processes and ensuring appropriate business processes are in place internally to support country deployment and implementation of activities.
• Review/develop, compile and provide consolidated reports of agreed Sales Key Performance Indicators, drawing data from the various sales tools and applications i.e. SFDC, NG and QlikSense/FinSense to obtain the relevant data extracts

Applicant's profile

• Degree in Business or similar business related area
• Additional project management qualifications preferred
• Minimum 5 years of relevant industry experience in Sales Support or Sales & Marketing Operations
• Experience in working with different cultures
• Advanced Computer literacy in MS Excel, MS Access, MS Word, MS PowerPoint; IT Savvy
• Expert usage of CRM Tool (Preferred SFDC); Power BI is a good plus; likes working with big and complex data
• Change management
• Strong analytical, development and problem solving skills.
• Keen eye for details and high level of resilience when working with complex and unstructured data
• Willing to travel as required; willing to relocate if required.
• Strong project management skills.
• Servant leadership mindset, interpersonal and organisational skills
• Willing to take calculated risks when making decisions (fail fast!)
• Good communication and presentation skills
• Good at selling new ideas, gaining enthusiasm & generating action from people.
• Fluency in English is essential (both written and spoken). Knowledge of other Asian language an advantage.
• Ability to operate effectively in a consultant/advisory role
• Strong understanding of Commercial, Country and Geodis processes and Systems

Working time (%)

100

Monthly Salary

-

Position localisation

Position place

Asia, Singapore, Singapore

Location

-

Candidate criteria

Minimum level of education required

BACHELOR'S DEGREE

Years of experience in similar position

Confirmed (5 to 10 years of experience)