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Sales Support Coordinator


Vacancy details

General information

Legal entity

GEODIS is a Supply Chain Operator ranking among the top companies in its field in Europe and the World. GEODIS, which is part of SNCF Logistics, which in turn is a business line of the SNCF Group, is the number one Transport and Logistics operator in France and ranked number four in Europe. The international reach includes a direct presence in 67 countries and a global network spanning over 120 countries.

Why join us ?

Transport and Logistics form a key sector in the world economy. As a major international player on this sector, GEODIS is geared to full satisfaction of all stakeholders, starting with its workforce, more than 39500 men and women worldwide who share the same values of commitment, innovation, trust, solidarity and passion that form the pillars of GEODIS corporate strategy.  

Reference

2021-7982  

Position description

Type of assignment

Full-time Regular

Function

Support function - Business Development

Job title

Sales Support Coordinator

Position requirements and constraints (working hours…)

37.5 hours 9am to 17.30pm Monday to Friday

Job description

GEODIS FF United Kingdom mission is to be the best Freight Management service provider – the best for our employees, customers and suppliers. The purpose of the UK Organization is to coordinate solutions and give support to the UK organization so that we can be the very best in every level of the company in development of new opportunities and value propositions for new and existing customer development. This is a function within the UK BD organization with the mission to:
• Improve and develop integrated solutions offerings that will meet customer needs and requirements
• Gain more business and retain existing business through gathering tender desk activities on a common platform
• Ensure efficiency and build and share added value solutions while improving internal awareness at all levels
• Drive New Opportunities and increase tender management and processes to support opportunities across UK functions.
• Support Pricing strategies in line with NG capabilities and business needs.
The overall objective is to support the country to gain more business and retain existing business through Managing, steering and developing the national sales support organisation, in line with the regional/national BD strategy and the national business plan, in order to gain new customers and to enhance the existing customer portfolios and therewith contribute to national growth and profitability.
Ensure the department meets all mandatory marketing requirements for country & region including:
- Prepare and produce presentation material – including Word, Excel and PowerPoint.
- Support events, such as the European Book Fairs, including stand supplier management, supporting materials and related correspondence.
- Assist in completing and gathering information required for tenders and presentations.
- Assist with ad hoc projects within the Sales teams, and other projects outside Business Development where applicable.
- Support the line manager & other departments with internal & external communications.
- Manage the re-branding process for the Freight Forwarding business line in cooperation with head office marketing team and project plan.
- Manage marketing activity in the CRM and other marketing systems
- Participate in the annual country budget process by creating a marketing budget and plan for the coming year, specifying activities and events.
- Comply with country, region, and global processes to validate and measure spend, ROI, and participation rates related to the budget, campaigns, and events.
- Utilize RHO & DHO resources wherever possible to optimize design, campaign, and knowledge for UK Marketing initiatives.
- Participate in initiatives, projects, and meetings with Regional & Global Marking & Communications teams, representing GEODIS United Kingdom.

Applicant's profile

Sales Support & Telesales
Manage teams to ensure quotes, tenders & telesales calls are processed within set deadlines & agreed timeframes of the business. Working with the Business Development team across all commercial aspects of the business including BDM's & Branch Management.
The sales support & telesales team will at a high level, undertake:
• Quote all Customer requests from sales & branch teams
• Raise quotes and record activity in CRM
• Telesales go to market strategy, ongoing management & development
• Sales Lead Generation
• Customer Service
• Reporting Quote Statistics (success ratio)
• Transition new customers into branch operations
• Implementation - arrange account, set up GID, & SOP
• CRM Compliance
• Support compliance to and the development of the UK Tender process to improve efficiency, quality and hit rate
• Manage the support to sales staff on the maintenance of customer relationships, in line with SLA and customer needs, to enhance client portfolio, safeguard sales revenue and ensure customer satisfaction.
• Manage support on the identification of prospects needs, development and presentation of suitable and profitable business propositions and closing of business
• Manage the cold calling of prospects to make appointments for sales staff
• Generate reports on performance of the department, match performance with overall objectives as stated in the annual plan and take corrective actions if necessary
• Report applicable management information to Sales Director
• Manage CRM usage & KPI's to ensure all sales actions are documented and visible for national, regional and global management.
• Ensure on time submission of professional Tender responses, acting as Tender Team Leader, in close cooperation with Business Development and Operations and the product teams ensuring responses are best in class and inline with company strategy.
• Contribute to the development of the national sales plan and budget and implement and manage realization within sales support department, in order to give direction to the national sales support organization and contribute to the national profitability.
• Analyze national market trends and sales opportunities and incorporate these into the National Sales Plans

Working time (%)

100

Position location

Position place

Europe, United Kingdom, England, Hounslow

Location

Feltham

Candidate criteria

Years of experience in similar position

Junior (1 to 5 years of experience)

Driving license

Not Needed

Languages

English (Fluent)