General information

Legal entity

GEODIS is a leading global logistics provider acknowledged for its expertise across all aspects of the supply chain. As a growth partner to its clients, GEODIS specializes in five lines of business: Supply Chain Optimization, Global Freight Forwarding, Global Contract Logistics, Distribution & Express, and European Road Network. With a global network spanning nearly 166 countries and more than 49, 720 employees, GEODIS is ranked no. 6 in its sector across the world. In 2024, GEODIS generated €11.3 billion in revenue. GEODIS is a company owned by SNCF Group. 
This position is also open to anyone recognized as a disabled worker.  

Reference

2025-16017  

Position description

Type of assignment

Full-time Regular

Function

Operational activities - Freight Administration

Job description

1. Responsible for creating jobs in the control system, arranging all documents, and managing daily handling tasks. This includes creating and printing House Bills of Lading (HBL), scanning, and filing documents in both physical and digital records. Proper documentation filing is ensured when each shipment is completed.
2. Ensure that all jobs are continuously monitored, with costs and selling figures accurately and timely updated in the system. All event data must be updated correctly in the CW1 system.
3. Responsible for completing all documentation tasks for export shipments in accordance with Standard Operating Procedures (SOP) and Key Performance Indicators (KPIs). This ensures operational excellence through high-quality shipment management and export services.
4. Maintain SOPs and customer profiles, including key contacts, special requirements, contract rates, and preferred routings/services/carriers.
5. Collaborate with operators by proactively providing information, knowledge, solutions, and alternatives to enhance customer satisfaction. Resolve billing discrepancies and discrepancies against client SOPs.
6. Work with sales on account implementation to ensure a smooth transition from sales to operations. Ensure accurate and timely billing for clients and vendors. Meet KPI standards in accordance with the company's procedures.
7. Support and resolve claims and disputes, communicating discrepancies or issues to the team manager when necessary.
8. Ad-hoc Duties: Perform any other ad-hoc work instructions or administrative duties from the manager.

Special Activities:
1. Handle Cross Trade Billing tasks.
2. Act as a Trainer for the CW1 system.
3. Follow up on IRIS reports.
4. Manage Ralph Lauren USA Customer Service and Documentation processes.
5. Handle documentation specific to Brazil.
6. Manage certain Trade Lanes for Customer Service and Documentation Processes.

Applicant's profile

1. Completion of high school education or higher qualifications.
2. At least 3 years of experience in documentation management.
3. Strong computer skills, including proficiency in Outlook, Excel, and Word, and a high typing speed with accuracy.
4. Strong communication and interpersonal skills.
5. Strong problem-solving abilities and self-motivation with the capacity to make independent decisions when needed.
6. Ability to manage emotions effectively and maintain strong interpersonal relationships.
7. Excellent customer service attitude, willingness to embrace challenges, and resilience to perform effectively under pressure.
8. Good command of English and the local language, with good verbal and written communication skills in English.

Position location

Position place

Asia, Taiwan, Taipei

Location

Candidate criteria

Minimum level of education required

SECONDARY SCHOOL VOCATIONAL CERTIFICATE

Years of experience in similar position

Junior (1 to 5 years of experience)

Languages

• Chinese (Fluent)
• English (Fluent)