Moteur de recherche d'offres d'emploi GEODIS

Second Level Support IT Infrastructure Specialist EMEA M/F

Vacancy details

General information

Legal entity

GEODIS is a Supply Chain Operator ranking among the top companies in its field in Europe and the World. GEODIS, which is part of SNCF Logistics, which in turn is a business line of the SNCF Group, is the number one Transport and Logistics operator in France and ranked number four in Europe. The international reach includes a direct presence in 67 countries and a global network spanning over 120 countries.

Why join us ?

Transport and Logistics form a key sector in the world economy. As a major international player on this sector, GEODIS is geared to full satisfaction of all stakeholders, starting with its workforce, more than 39500 men and women worldwide who share the same values of commitment, innovation, trust, solidarity and passion that form the pillars of GEODIS corporate strategy.  



Line Of Business


Position description

Type of assignment

Full-time Regular


Support function - Information Technology Services

Job title

Second Level Support IT Infrastructure Specialist EMEA M/F

Job description

Responsible for providing second level support to business users, relating to deployed IT
infrastructure in Belgrade office mainly.
• Understand local IT infrastructure and the contracts in place with external providers
• Understand and measure expected service levels, define related KPIs
• Propose improvement both in terms of technical innovation and service operations efficiency
• Manage user issues either directly or involving external provider
• Monitor network and laptops performance, properly address required actions
• Ensure proper documentation is available reflecting latest level of infrastructure used
• Track HW and SW costs collaborating with providers and internal finance
• Analyse market for potential service cost/quality improvement
• Conduct periodical surveys to evaluate and maintain end user satisfaction
• Define, plan and conduct with involved parties, periodical DRP tests to ensure IT infra
• Contribute to implement weekly report and knowledge database
• Collaborate with business functions (Key Users, Project Managers) and other IT teams (L3
Support, Delivery Centers)
• Provides training to other team members and solution users and transfers knowledge through
material, training and mentoring
• Communicating with SAGA when required to fulfil the tasks
• Reporting any deviations following the agreed process
• Support internal/external parties/departments/institutions with relevant documentation for
related audits and business control upon request
Applicant's profile (experience,
interpersonal skills)
College degree, Advanced English, MS Office, minimum

Applicant's profile

College degree, Advanced English, MS Office, 5+ years experience in IT field

Working time (%)


Position location

Position place




Candidate criteria

Minimum level of education required


Years of experience in similar position

Confirmed (5 to 10 years of experience)


English (Fluent)