Moteur de recherche d'offres d'emploi GEODIS

Senior Customs Coordinator

Vacancy details

General information

Legal entity

GEODIS is a Supply Chain Operator ranking among the top companies in its field in Europe and the World. GEODIS, which is part of SNCF Logistics, which in turn is a business line of the SNCF Group, is the number one Transport and Logistics operator in France and ranked number four in Europe. The international reach includes a direct presence in 67 countries and a global network spanning over 120 countries.

Why join us ?

Transport and Logistics form a key sector in the world economy. As a major international player on this sector, GEODIS is geared to full satisfaction of all stakeholders, starting with its workforce, more than 39500 men and women worldwide who share the same values of commitment, innovation, trust, solidarity and passion that form the pillars of GEODIS corporate strategy.  



Position description

Type of assignment

Full-time Regular


Operational activities - Operational Quality

Job title

Senior Customs Coordinator

Position requirements and constraints (working hours…)

37.5 hours 9am to 17.30pm Monday to Friday

Job description

Objective / Purpose of the Department
GEODIS Freight Forwarder UK Ltd supplies and combines freight services, information management and added value into integrated solutions. As part of the GEODIS Group, GEODIS supports GEODIS' capacity to offer customers one partner to solve their supply chain challenges worldwide. It has revenues of 2 billion euro's and more than 5000 employees working in 45 countries around the world.

Objective / Purpose of the Job (describes clearly the level of responsibility and expected results)
The Customs Operations Coordinator is part of the above department/branch. To provide an excellent customer service experience for our customers mainly handling Customs clearances required for Brexit as well as invoicing. May also include arranging shipment/deliveries and any other functions as required.
Key Activities / Accountabilities
Senior Coordinator Element
• Ability to lead local team in absence of the supervisor
• Train new team members to company standards, customer service and job duties
• Provide effective communication to team members, supervisors, management and customers
• Maintain strong working knowledge of the company, it's processes/products/services
Coordinator Element
• Good knowledge of customs formalities & legislation
• Good knowledge of customs tariff
• Good knowledge of IT systems and processes used within customs clearance
• Good knowledge of the international transportation and logistics industry
• Knowledge of logistic processes
• Follow strict and time sensitive SOP's/KPI's to ensure compliance
• Work closely with internal and external customers
• Focus on customer service
• Use of Next Gen/MS office as requested
• Ensure invoicing, job costing, CIA, Netting and milestone are updated within the required timeframe
• Month end department compliance
• Cost control
• Assist branch forwarders, Supervisors and line manager where required
• Ensure all reports including internal and customer specific are completed within the deadline
• Resolve queries from customers and suppliers
• Ensure Best Practice models are adopted
• Remain in contact with customers and suppliers to maintain relationships
• To take part in customer reviews when required to build up visibility and relationships with customers.
• Assist sales and management with customer development
• Maintain clean desk policy
• Operate within companies QA system
• Any other tasks as directed by their Supervisor or line manager

Applicant's profile

Essential Education and/ or Training
• Educated to GCSE/O level standard or equivalent
Preferred Experience and Knowledge
• Business related experience
• Proven customer service record and experience
• Proven strong Customs clearance experience
• Proven operational experience
Necessary Technical / Functional Skills
• Thorough understanding of Customs requirements
• Knowledge in of the international transportation and logistics industry, in export Air Sea Road operations.
• A knowledge and understanding of financials and impact on business
• A Good knowledge of IT systems and processes used in the transport sector
• Fluent in English, local language and any other languages required for smooth operation of business
Required Behavioural Competencies
• Result-oriented and driven to achieve goals and meet targets
• Problem solving skills
• Ability to read and understand an SOP
• Customer service driven
• Deep knowledge of the financial contexts the business exists within
• Profitability and result-oriented and always looking for improvement in our business processes
• Team oriented
• Quality focus.
• Flexible in approach and happy to work shifts including evenings, weekends

Working time (%)


Position location

Position place

Europe, United Kingdom, England, Hounslow



Candidate criteria

Years of experience in similar position

Junior (1 to 5 years of experience)

Driving license

Not Needed


English (Fluent)