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Telesales Executive M/F


Vacancy details

General information

Legal entity

GEODIS is a Supply Chain Operator ranking among the top companies in its field in Europe and the World. GEODIS, which is part of SNCF Logistics, which in turn is a business line of the SNCF Group, is the number one Transport and Logistics operator in France and ranked number four in Europe. The international reach includes a direct presence in 67 countries and a global network spanning over 120 countries.

Why join us ?

Transport and Logistics form a key sector in the world economy. As a major international player on this sector, GEODIS is geared to full satisfaction of all stakeholders, starting with its workforce, more than 39500 men and women worldwide who share the same values of commitment, innovation, trust, solidarity and passion that form the pillars of GEODIS corporate strategy.  

Reference number

2019-4861  

Job details

Type of assignment

Full-time Regular

Function

Function - Sales / CRM

Job title

Telesales Executive M/F

Position requirements and constraints (working hours…)

• The customer contacts will be conducted by phone and email/direct mail
• Telesales can meet customers occasionally but always ensuring there is no impact to Telesales KPI
• All accounts secured by Telesales will be retained in Telesales Base for 1 year even when the Accounts grows at higher sales revenue band

Job description

Annual Targets (Sales, Goals and Activity Plan) & Contribution to National Sales Plan (Budget)
Execute SGAP, in line with national & corporate sales strategy and market developments, in order to set realistic & ambitious sales & customer development goals to contribute to National Sales Plan
 Plan the development of current and prospective CSA's with measurable KPI's ( NS, GM%, GP, File count ), based on track record with relevant CSA's and future potential of those CSA's;
 Plan specific activities to ensure realization of the Sales Goals;
 Continuously monitor own performance against Targets and adjust actions, if necessary
 Apply the GSP to follow a proven sales process.

Account Management
Develop and maintain customer relationships, in line with SLA and customer needs, to enhance client portfolio, safeguard sales revenue, GP
 Develop and maintain customer relationships, in line with SLA and customer needs, to retain & enhance client portfolio, safeguard sales revenue, GP;
 Ensure and measure customer satisfaction levels;
 Ensure SOP's being in place to safeguard correct customer handling and business execution by Ops;
 Proactively contact customers to maintain and optimize customer relationships;
 Identify cross selling opportunities & communicate same to the corresponding Business Unit;
 Assist and motivate customers to use the booking/ collaboration platform;
 Deliver the defined service level ( Product and Service Building blocks);
 Identify necessary frequency of contact per CSA;
 Identify and capitalize on new opportunities;
 Communicate specific customer information to all concerned;
 Review and update customer tariffs as and when necessary to protect profitability;
 Consider and live the core values of the company when communicating internally and externally;
 Generate quality sales leads for the global network, especially for strategic trade lanes & VM as per Corporate BD strategy;
 Identify customer buying behaviour and record in CRM;
 Conduct telemarketing and e-mail campaigns.

Credit Management
Ensure credit checks for new customers prior to submitting quotations, in line with GSP, credit management policy and in cooperation with the finance department;

Management Information
Submit management information related to performance as well as the opportunity pipeline for assigned accounts, to enable the NSM to steer and take corrective actions if applicable
 Generate performance report from CRM and analyse findings;
 Perform regular customer surveys related to the quality of the services.

Compliance
 Ensure CRM usage and compliance by recording all actions, discussions, next steps, agreements, quotes etc. in CRM;
 Ensure proper & timely handover of SOP's, customer contract agreements and relevant details to all involved with operations and customer handling;
 Ensure services are provided as agreed with the customer and in line with defined service building blocks for th

Applicant's profile

PREFERRED EXPERIENCE AND KNOWLEDGE
• At least 3 year's working experience, preferably in the Freight Forwarding industry
• Experience in freight forwarding and logistics industry
• Good knowledge of air and ocean freight processes (import and export)
• Experience in B2B telesales
• Customer-oriented
• Good communication & negotiation skills
• Fluent in English language (written and verbal)

Working time (%)

100

Monthly Salary

4000

Job location

Position place

Asia, Singapore, Singapore

Location

Singapore

Candidate criteria

Minimum level of education required

BACHELOR'S DEGREE

Years of experience in similar position

Junior (1 to 5 years of experience)

Certifications

GCE ‘O' level or above