General information
Legal entity
GEODIS is a leading global logistics provider acknowledged for its expertise across all aspects of the supply chain. As a growth partner to its clients, GEODIS specializes in five lines of business: Supply Chain Optimization, Global Freight Forwarding, Global Contract Logistics, Distribution & Express, and European Road Network. With a global network spanning nearly 166 countries and more than 49, 720 employees, GEODIS is ranked no. 6 in its sector across the world. In 2024, GEODIS generated €11.3 billion in revenue. GEODIS is a company owned by SNCF Group.
This position is also open to anyone recognized as a disabled worker.
Reference
2026-18380
Line Of Business
SUPPLY CHAIN OPTIMIZATION
Position description
Type of assignment
Full-time Regular
Function
Operational activities - 4PL Operations
Job title
Experienced First Level Support Specialist M/F
Job description
Position is responsible for supporting internal and external end users in solving issues, user management, issuance of analysis and resolution using adequate company's and client's systems.
Ensuring data completeness and accuracy and data provision based on queries
Working closely with IT and business on based on development /change requests
Achieving internal and external customer satisfaction in terms of services provided, user support
Conducting preliminary and independent based on on IT issues
Addressing /perform corrective actions to solve potential issues
Reporting findings to second level support, following up till resolution, retrieving RCA from 2nd level support
Tracking incidents not addressed to Central Support to ensure closure and identifying potential structural resolution required
Ensuring EDI completeness; EDI timelines monitoring and corrective action definition
Providing education and training to local end users in both IT and process aspects
Preparing business process documentation such as desktop procedures, work instructions, user guides, etc.
Collecting and summarizing business requirements
Managing testing through setting up test environment, participating in UATs, creating scenarios and validating IT solution
Managing implementation through setting up production environment, internal and external user education and support
Interfacing with IT 2nd level support team and management in case of escalation
Communicating status of based on resolution on a regular and timely manner to all involved parties in the process and IT stakeholders
Interfacing with various operation functions to understand demands and changes
Communicating with internal/external suppliers and customers to resolve issues
Interacting with all functions to ensure external and internal customer satisfaction
Managing internal and external users' accesses and installation of IT equipment and network in cooperation with external provider
Participating in set up of company and client management systems
Providing local IT support for users through creation of users' Ids, set up of lap top
Checking systems consistency and cleaning thus keeping databases accurate
Registering queries in Ticket Management System and following up
Communicating status of performance result to the agreed parties, internal/external
Communicating with Client/Supplier/Vendor when required to fulfil the tasks
Reporting any deviations following the agreed process
Support internal/external parties/departments/institutions with relevant documentation for related audits and business control upon request
Training team members within his/her scope of work
Complying with and implementing within his/her scope of work all company's and clients' standards, policies and procedures
Training of team members within scope of work
Applicant's profile
Strong understanding of IT systems, business process support, and data management
Experience with EDI processes
Familiarity with incident tracking and reporting tools
Ability to conduct independent preliminary analysis of system issues, identifying root causes and implementing corrective actions
Experience in delivering user education and training on both systems and business processes
Proven ability to work collaboratively in cross-functional teams
Attention to detail in maintaining accurate databases and system
Proactive approach to problem-solving
Organization skills and adaptability to changing priorities and managing multiple tasks simultaneously
Strong sense of responsibility and ownership for assigned tasks
Focus on achieving high customer satisfaction
Advanced English proficiency
Working time (%)
100
Position location
Position place
Europe
Location
Belgrade
Candidate criteria
Minimum level of education required
BACHELOR'S DEGREE
Years of experience in similar position
Confirmed (5 to 10 years of experience)