Informations générales

Entité de rattachement

GEODIS est un leader mondial du transport et de la logistique, reconnu pour son expertise sur l'ensemble de la supply chain. Partenaire de croissance de ses clients, GEODIS intervient sur cinq métiers : l'optimisation de la chaîne d'approvisionnement, le Freight Forwarding, la logistique contractuelle, la distribution & l'express et le transport routier. Avec un réseau mondial couvrant près de 166 pays et plus de 49 720 collaborateurs, GEODIS se classe au sixième rang mondial de son secteur. En 2024, GEODIS a réalisé un chiffre d'affaires de 11,3 milliards d'euros. GEODIS est une société du groupe SNCF.  
A compétences égales, une attention particulière sera accordée aux candidatures des personnes en situation de handicap.  

Référence

2025-15493  

Line Of Business

CORPORATE

Description du poste

Type de contrat

CDI-Temps plein

Fonction

Fonctions Support - Informatique

Intitulé du poste

Finance & Procurement Corp Applications RUN Manager H/F

Description de la mission

Under the responsibility of the support manager, you will be in charge of the operational management of RUN Procurement Applications team and activities :
- Incident management L2 and L3
- Request management
- Create and update Work Instructions
- Escalation management
- Backlog review with the business
- Proxy collaboration with Application Owners and Build Teams as per GIS optimization plan and existing governance

Key activities as a Team Lead on Procurement support:

Monitoring
- Reporting & analysis of KPIs (OLAs acknowledgment & resolution)
- Reporting & analysis of incident typologies
- Propose and set-up an efficient organization adapted to his scope of duty

Process & Security
- Update and completion of SOP (specifications of a process), WI (work instruction), and Knowledge Base (within ServiceNow)
- P1 incidents:
o send communications (progress and PIR)
o organization and monitoring of the crisis units with all the actors concerned
- Coordination with the Build teams: participation in the planning, verification and realization of deliveries in production
- Coordination of application actions and infrastructures with ISSC

Continuous improvement :
- Develop strong relationship with Finance Support domain stakeholders (Application owners, End-users, IT teams, Business teams, etc.)
- Proactive proposals to Application Owners to reduce incidents and problems (ITIL)
- Coordination of end-user training
- Reporting and analysis of "I have not found" requests
- Reporting and analysis of refusals and complaints
- Update and completion of the catalog of requests
- User Acceptance Tests (UAT) of the evolutions of the catalog of requests

IT Run & Support Level 2 & 3
- Ticketing management in ServiceNow platform
- Priority & Risk evaluation
- Technical & functional analysis

Profil du candidat

Master Degree's (BAC+5) in IT with minimum 5 years experienecs in IT support.
Strong IT support background with many years of experience in IT, preferably in similar functions
Good knowledge of IT technology
Existing knowledge on BASWARE and COUPA would be appreciated
ITIL certification is a plus

Key skills:
• Empathy– patience, understanding, diplomacy, active listening
• Excellent oral and written communication
• Analytical & rigorous mind - Investigation and diagnostic skills
• Agility and adaptation to priorities
• Continuous learning
• Proactive approach
• Team Management
• Offer tangible and, whenever possible, data-driven suggestions on ways IT services can improve

Temps de travail en %

100

Lieu de prise de service

Lieu de prise de service

Europe, France, Île-de-France, Hauts-de-Seine

Ville(s)

Critères candidat

Niveau d'études min. requis

BAC+5 / MASTER

Niveau d'expérience dans la fonction

Confirmé (5 à 10 ans d'expérience)

Langues

Anglais (Maitrise Courante)