General information

Legal entity

GEODIS is a leading global logistics provider acknowledged for its expertise across all aspects of the supply chain. As a growth partner to its clients, GEODIS specializes in five lines of business: Supply Chain Optimization, Global Freight Forwarding, Global Contract Logistics, Distribution & Express, and European Road Network. With a global network spanning nearly 166 countries and more than 49, 720 employees, GEODIS is ranked no. 6 in its sector across the world. In 2024, GEODIS generated €11.3 billion in revenue. GEODIS is a company owned by SNCF Group. 
This position is also open to anyone recognized as a disabled worker.  

Reference

2025-15780  

Position description

Type of assignment

Full-time Regular

Function

Operational activities - Freight Administration

Job title

Freight Forwarder Export FF Sea M/F

Job description

The Freight Forwarder is responsible for the operational and administrative execution of import and export services for our freight forwarding customers. The Freight Forwarder arranges shipments and sends freight cargo as efficiently as possible while taking costs, quality and lead time into account. The Freight Forwarder also has an advising role and thinks of ways to enhance freight shipments.

Operations
Result; Providing services to customers in accordance with SLA, SOP or other contractual obligations.

• Participates in the execution of operational activities, from file set-up and booking of air/shipping lines to checking supplier and/ or customer invoice;
• Ensure independent execution of freight forwarding activities;
• Set objectives and priorities using knowledge and ability to make profitable business decisions;
• Book shipments and distribute information into files and calculate charges;
• Negotiate and discuss buying rates on shipment level;
• Enter all charges & profit shares;
• Close file, print airway bills (AWB), pass invoices & credit notes;
• Post information in the various IT systems (Next Gen, G360, Fiton, etc.) timely & correctly.

Customer Service
Result; strengthen internal network with other sites. Actively working on a good relationship with external customers and suppliers.

• Follows through on customer inquiries, requests and complaints;
• Develop and maintain relationships with (high potential) accounts, overseas agents, sister offices and Shipping lines;
• Safeguards the integrity of GEODIS's customers and fellow team members;
• Answer customer questions (around 90%) or by addressing the right persons;
• Proactively seeks ways to exceed customers' expectations
• Understand the customer business environment;
• Consistently treat customers and colleagues with courtesy and respect;

Reporting
Result; ensuring optimal operational progress and performance aligned with KPI's, SLA, SOP or any other contractual agreements with the customer.

• Assist with month-end closings: check received invoices and billing conform company policy;
• Willing to modify decisions when changing circumstances or data dictate, based on the results on customer reporting;
• Assure timely billing conform company policy;
• Check intercompany invoices and administrate them in the system: if not correct make disputes;
• Timely administer and react to disputes / supplier invoices.

Teamwork
Result; collaborate and interact at all levels and sites to establish and maintain a sustainable relationship with business partners to influence business results.

• Act as a back-up for colleagues in case of illness, holidays or peaks in workload;
• Alters normal procedures to fit a specific situation to get a job done and/or meet company goals;
• Works like a team – not individually or competitively – and to contribute actively to the overall team and branch results;

Applicant's profile

Tasks and responsibilities in the context of quality, safety and environment

The employee is expected to conform to and act in accordance with our internal GEODIS guidelines such as our Business Excellence (BE) policy from our NECE Region and derived plans of and BE objectives for our country and/or your own location. In our Business Excellence Policy, we strive for continuous improvement of our results and the total satisfaction of our stakeholders, such as customers, employees, society, our shareholders and our partners.

To this end, an active contribution from everyone is expected and employees must at all times adhere to our agreements laid down in our (QSE) management systems that incorporate the requirements of the applicable current requirements and standards as, for example, ISO 9001 (quality), ISO 14001 (environment), ISO 45001 (working conditions) ISO 22000 (food safety). Our STS QSE management system and the various guidelines can be found at a central location which is accessible to everyone and will be explained during the introduction.


Profile of the position;

Technical skills
• Vocational education (MBO+) in freight forwarding;
• 2 – 3 years' experience in logistics;
• Effective user of IT systems used in the freight forwarding industry (operational, invoicing and company tools)
• Fluent in local language and English;
• Knowledge of customer's SOP's;
• Knowledge of customs, import & export processes and industry regulations.

Depending on site:
• Certificate Air Cargo Employee (MLV);
• Certificate of Good Conduct (VOG) which needs to be renewed every two years;
• Certificate of No-Objection (VGB) which needs to be renewed every five years.

Depending on department:
• Latest version of IATA DGR certification;
• Latest version of Acceptance of General Cargo (Acceptatie Algemene Vracht) Awareness
• Latest version of GDP Awareness;
• Latest version of IMO-DG.


Functional skills
• Exhibits team spirit that leads to collaboration and contribution;
• Manages changing priorities effectively;
• Self-motivated;
• Consistently strives to do better, to experience new challenges and opportunities;
• Works well without continual supervision;
• Works easily with a variety of people.

Working time (%)

100

Position location

Position place

Europe, Netherlands, Zuid-Holland

Location

Candidate criteria

Minimum level of education required

SECONDARY SCHOOL VOCATIONAL CERTIFICATE

Years of experience in similar position

Junior (1 to 5 years of experience)

Languages

• Dutch (Fluent)
• English (Fluent)