Informations générales
Entité de rattachement
GEODIS est un leader mondial du transport et de la logistique, reconnu pour son expertise sur l'ensemble de la supply chain. Partenaire de croissance de ses clients, GEODIS intervient sur cinq métiers : l'optimisation de la chaîne d'approvisionnement, le Freight Forwarding, la logistique contractuelle, la distribution & l'express et le transport routier. Avec un réseau mondial couvrant près de 170 pays et plus de 53 000 collaborateurs, GEODIS se classe au sixième rang mondial de son secteur. En 2023, GEODIS a réalisé un chiffre d'affaires de 11,6 milliards d'euros. GEODIS est une société du groupe SNCF.
Ce poste est également ouvert à toute personne reconnue travailleur handicapé
Référence
2023-12728
Line Of Business
SUPPLY CHAIN OPTIMIZATION
Description du poste
Type de contrat
CDI-Temps plein
Fonction
Activités Opérationnelles - 4PL Operations
Intitulé du poste
Supply Chain Coordinator FRENCH Thales H/F
Description de la mission
Position summary: Position is responsible for supporting data completeness and accuracy of data provided based on customers' requests in clients and an internal application. Supporting internal mobile application for scanning shipments in order to track in real time. At the loss and damage team level, position is responsible for initiating claim process as of the moment of loss or damage claim is reported, ensuring that process is carried out in line with the most efficient logistics possible, within agreed dates, and with required documentation for claim management, optimizing where possible until the claim closure.
• Ensuring data completeness and accuracy and data provision based on customers' requests
• Working closely with IT and business on development/change requests
• Managing customer requests for planning, execution and arranging deliveries by supporting customers requesting process for all sites in scope
• Providing timely update and proactively communicating with a client and all other parties in the process.
• Following-up on requests in line with respective customer agreement
• Achieving internal and external customer satisfaction in terms of services provided, user support
• Support by phone, Skype, in two shifts, day/night, to the truck drivers regarding the usage of relevant application
• Follow-up on relevant application issues and requests through internal ticketing tool
• Conducting preliminary and independent analysis on potential issues, as well as performing corrective actions to solve
• Ensuring EDI completeness; EDI timelines monitoring and corrective action definition
• Checking systems consistency and cleaning thus keeping databases accurate
• Collecting and summarizing business requirements
• Interfacing with IT support team and management in case of escalation
• Communicating with internal/external suppliers and customers to resolve issues
• Interacting with all functions to ensure external and internal customer satisfaction
• Communicating with Client/Supplier when required to fulfil the tasks
• Complying with company and client's policies and procedures
• Managing loss and damage claims process with carrier/supplier and all other relevant internal and external process participants
• Recording loss or damage claims into relevant systems
• Timely updating systems with different status during claim process
• Informing and reporting to customers on claim status
• Ensuring proper and timely follow- up of every claim
• Requesting root cause and action plan from carrier/supplier
• Communicating status of performance result, any underperformance and related actions plan received to relevant roles in the process
• Ensuring system data completeness and accuracy
Profil du candidat
Advanced French and English knowledge
Advanced MS Office
Temps de travail en %
100
Lieu de prise de service
Lieu de prise de service
Europe
Ville(s)
Belgrade
Critères candidat
Niveau d'études min. requis
BAC+4 / MAITRISE / MASTER(1)
Niveau d'expérience dans la fonction
Débutant (1 à 5 ans d'expérience)
Langues
Français (Maitrise Courante)