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Supply Chain Coordinator IBM FIGO

Vacancy details

General information

Legal entity

GEODIS is a leading global logistics provider acknowledged for its expertise across all aspects of the supply chain. As a growth partner to its clients, GEODIS specializes in five lines of business: Supply Chain Optimization, Global Freight Forwarding, Global Contract Logistics, Distribution & Express, and European Road Network. With a global network spanning nearly 170 countries and more than 49,400 employees, GEODIS is ranked no. 6 in its sector across the world. In 2022, GEODIS generated €13.7 billion in revenue. GEODIS is a company owned by SNCF Group. 
This position is also open to anyone recognized as a disabled worker.  



Line Of Business


Position description

Type of assignment

Full-time Regular


Operational activities - 4PL Operations

Job title

Supply Chain Coordinator IBM FIGO

Job description

Position summary: Position is responsible for ensuring that process from communication with the vendors or internal teams, transport planning and execution, carriers' pick up of goods until an agreed delivery point is carried out in line with the most efficient logistics possible, through a quality management system with a carrier and for ensuring that all purchase orders from clients are provided within agreed dates, and with required documentation for transportation process, verifying that client's request is coherent with the transit time and optimizing where possible.

• Managing customer orders, planning and execution and arranging deliveries by choosing the best option from contractual carriers/vendors based on balanced price/value/delivery time
• Responsible for follow up the customer orders and upgrade and downgrade proposed Mode of transport and service level, in any stage of the process in order to ensure planned or changed delivery time by using most cost-efficient MOT
• Control and issue the order to carrier which route, MOT, cost and urgency carrier should use
• Ensuring orders with automated carrier selection match customer set-up.
• Providing timely update and proactively communicating with a client and all other parties in the process on agreed milestones/business events/ order status/ potential delay and option to mitigate delay
• Following-up on deliveries and shipments, updating systems and reports and keeping customer updated on requests in line with respective customer agreement
• Ensuring continued information flow between carriers/vendors/suppliers/ warehouse and customers
• Handling communication between supplier/vendor and customer and ensuring replies are given within agreed timeline
• Following-up on transport defects and ensuring root-causes and actions are documented with timeline
• Operational validation of orders for invoicing and assist finance on invoice verification
• Special preparation and lead during high peak seasons, Month End (ME), Quarter End (QE) and Year End (YE), highlighting logistics supplier cut-offs and providing reports/visibility
• Managing exceptions/claims/escalations/vendor engagement and relevant databases or systems participating on daily/weekly/monthly follow-up calls in order to resolve them within expected agreed service level or to eliminate delays
• Obtaining quote from suppliers to support customs ad hoc requests and managing ad hoc process
• Communicating status of performance result to the agreed parties, internal/external
• Communicating with Client/Supplier/Vendor when required to fulfil the tasks or manage escalation
• Reporting any deviations following the agreed process

Applicant's profile

Advanced English knowledge
Advanced MS Office

Position location

Position place




Candidate criteria

Minimum level of education required


Years of experience in similar position

Confirmed (5 to 10 years of experience)