General information
Legal entity
GEODIS is a Supply Chain Operator ranking among the top companies in its field in Europe and the World. GEODIS, which is part of SNCF Logistics, which in turn is a business line of the SNCF Group, is the number one Transport and Logistics operator in France and ranked number four in Europe. The international reach includes a direct presence in 67 countries and a global network spanning over 120 countries.
Why join us ?
Transport and Logistics form a key sector in the world economy. As a major international player on this sector, GEODIS is geared to full satisfaction of all stakeholders, starting with its workforce, more than 39500 men and women worldwide who share the same values of commitment, innovation, trust, solidarity and passion that form the pillars of GEODIS corporate strategy.
Reference
2021-6935
Line Of Business
FREIGHT MANAGEMENT
Position description
Type of assignment
Full-time Regular
Function
Support function - IT Support Services
Job title
Regional ITSM Specialist, APAC M/F
Job description
The role is to ensure execution of IT service management practice in APAC such as Incident, Service Catalog, Change, Knowledge and Problem management.
1. To manage day-to-day operational functions of the IT ticketing system across APAC.
2. Managed Incident, Service Catalog, Change and Problem Management processes across APAC.
3. Standardizing processes that support industry best practices and applying continual service improvements to remediate process gaps through data analysis.
4. Perform ticket analysis and identify gap / opportunities for improvement.
5. Perform governance status review covering SLA reporting, KPI's, incident trends and analysis.
Applicant's profile
Bachelor's in Information Technology
Foundation Certificate in ITIL v3/v4
Proficient in written / English
Work Experiences
• 4-5 year's relevant experience with IT Service Management.
• Familiar with implementation of ITIL processes and tools within the ITSM / ITIL framework.
• Good understanding and working knowledge of the ITIL Service Management framework. Experience with ServiceNow is a must.
• Strong verbal and written communication skills, problem solving skills and able to articulate to management and business users.
• ServiceNow development experience is an added advantage.
• Fast learner, strong ability to work independently and demonstrate passion.
Industry Experiences
• ITIL
• Microsoft Azure / Microsoft Active Directory
• Networking
Working time (%)
100
Position location
Position place
Asia, Singapore, Singapore
Location
Singapore
Candidate criteria
Minimum level of education required
BACHELOR'S DEGREE
Years of experience in similar position
Junior (1 to 5 years of experience)