General information

Legal entity

GEODIS is a leading global logistics provider acknowledged for its expertise across all aspects of the supply chain. As a growth partner to its clients, GEODIS specializes in five lines of business: Supply Chain Optimization, Global Freight Forwarding, Global Contract Logistics, Distribution & Express, and European Road Network. With a global network spanning nearly 170 countries and more than 49,400 employees, GEODIS is ranked no. 6 in its sector across the world. In 2022, GEODIS generated €13.7 billion in revenue. GEODIS is a company owned by SNCF Group. 
This position is also open to anyone recognized as a disabled worker.  

Reference

2024-13472  

Position description

Type of assignment

Full-time Regular

Function

Operational activities - Customer Service

Job title

Customer Service Representative M/F

Position requirements and constraints (working hours…)

N/A

Job description

The main responsibilities for this position will be:
• Maintain active communication with customers to notify them the status of their cargo
• Provide exceptional service to internal and external customers
• Maintain active communication with suppliers to ensure all operational activities (air/ocean/ road) are completed on a timely basis
• Proactively monitor the operation to avoid unexpected delays
• Ensure all KPI´s of the operation are accomplished

Applicant's profile

Requirements:
• Bachelor´s Degree
• Languages: English (fluent) / Spanish (Fluent)
• At least 3 years of experience working with similar responsibilities
• Experience coordinating air/ocean/road operations for import/export in a Freight Forwarder
• Candidate must be able to work in Mexico

Position location

Position place

America, Mexico, Distrito Federal

Location

Candidate criteria

Minimum level of education required

BACHELOR'S DEGREE

Years of experience in similar position

Junior (1 to 5 years of experience)

Languages

• English (Fluent)
• Spanish (Fluent)