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Teamleader Control Tower M/F

Vacancy details

General information

Legal entity

GEODIS is a Supply Chain Operator ranking among the top companies in its field in Europe and the World. GEODIS, which is part of SNCF Logistics, which in turn is a business line of the SNCF Group, is the number one Transport and Logistics operator in France and ranked number four in Europe. The international reach includes a direct presence in 67 countries and a global network spanning over 120 countries.

Why join us ?

Transport and Logistics form a key sector in the world economy. As a major international player on this sector, GEODIS is geared to full satisfaction of all stakeholders, starting with its workforce, more than 39500 men and women worldwide who share the same values of commitment, innovation, trust, solidarity and passion that form the pillars of GEODIS corporate strategy.  



Position description

Type of assignment

Full-time Regular


Support function - Business Solutions

Job title

Teamleader Control Tower M/F

Job description

The job

As Teamleader Global Control Tower based in Amsterdam (Schiphol-Rijk) you are responsible for the day-to-day activities for the Global Control Tower customers and managing your team (5-6 FTE +/-) next to your own dedicated client.

You will provide support to the account management team such as; ensure to meet the on time performance KPI of the customer, by being continuous on top of the performance of our operations team in the network, keep a close follow up on the SOP of the customer with our countries, timely & correct reporting towards the customer & internal Geodis organization and assist in making reports.

Approximately a quarter to half your time will be spend on your dedicated account and the other half of your time will be spend on managing your team and act as back up in case of leave.

In this job you will work from our office at Schiphol-Rijk and report to the Manager Global Control Tower.

2. Key Activities / Accountabilities.

• Day-to-Day management assigned account and that of team members (work structure, leave, communication etc)
• Ensure Compliance of team activities according to company and department processes, policies.
• Support the Manager on Performance Management and follow-up of direct reports.
• Enhancing operational excellence by monitoring KPI's to assess the level of operational excellence.

3. Business review calls internally & externally with customer.

• Daily business review with network.
• Weekly business review on performance.
• Weekly business review with customer.
• Monthly business review with customer.

4. Continues improvement.

• Involvement & taking initiative to improve existing processes & tools for the assigned accounts.
• Ensure that errors or misalignments (with customers' requirements) spotted in processes, tools or systems are reported to the ones responsible for resolution.
• Pro-actively seeks ways to exceed customers expectation.

The team leader CT is responsible for the daily operational execution of the control tower assigned accounts (operational productivity & quality) and participates in the operational execution of Control Tower activities him/herself when/where necessary.

Applicant's profile

Team Leading
The ability and willingness to use emotional intelligence to interact at all levels, to promote collaboration and sustain relationship with business partners to influence business results and to find the approach that seeks a win-win.

Adaptability / Flexibility
The ability to adapt flexibly and work effectively within a variety of situations, and with various individuals or groups.

Commitment to quality
Is constantly looking for ways to challenge, monitor and improve the quality of work.

Business Acumen
The understanding of the business, industry principles and overall performance. Ability to apply this understanding to achieve results and to increase the performance.

Problem solving
Develops and communicates ideas to solve complex issues. Interact positively with others to address misunderstandings and reach agreement. Keen to address a complex issue from various angles to understand the root cause.

Function as the ambassador for the Global Control Tower, to contribute to the global establishment and success of Business Support Services. Establish and maintain a global network necessary for realizing the performance results.
Pro-actively communicate in a correct way in- and externally service-issues and other relevant performance topics.

Working time (%)


Position location

Position place

Europe, Netherlands


Douglassingel 3, 1119MB Schiphol-Rijk

Candidate criteria

Minimum level of education required


Years of experience in similar position

Junior (1 to 5 years of experience)

Computer skills

Excel, Office