General information

Legal entity

GEODIS is a leading global logistics provider acknowledged for its expertise across all aspects of the supply chain. As a growth partner to its clients, GEODIS specializes in five lines of business: Supply Chain Optimization, Global Freight Forwarding, Global Contract Logistics, Distribution & Express, and European Road Network. With a global network spanning nearly 166 countries and more than 49, 720 employees, GEODIS is ranked no. 6 in its sector across the world. In 2024, GEODIS generated €11.3 billion in revenue. GEODIS is a company owned by SNCF Group. 
This position is also open to anyone recognized as a disabled worker.  

Reference

2026-17290  

Position description

Type of assignment

Full-time Temporary

Contract duration

12 months

Function

Operational activities - Customer Service

Job title

Representative Planning & Customer Service Alo M/F

Position requirements and constraints (working hours…)

There might be day/evening/night shifts and possibly a weekendshift (saturday) (especially during peak seasons)

Job description

. Manage existing customer relationships.
Result; acting as a contact person and dealing with any operational problems.

• Acts as a contact person for the customer for operational questions and problems.
• Solves operational questions and problems, possibly in consultation with other interested departments.
• Monitors the progress and handling of deviating services and products. E.g. rush orders and special treatments. Coordinate the terms and conditions regarding the handling with the manager.
• Proactively identifies and follows up on sales opportunities with customers and passes them on to the manager.
• Helps maintain, monitor and report the KPIs.
• Handles customer complaints, records agreements made and monitors their progress. Consults, if necessary, with the manager.

Result; planning the deployment of equipment and drivers in accordance with rules and guidelines.

• Takes care of the planning of incoming and outgoing goods and orders. Issuing transport orders to the assigned carriers.
• Prioritizing orders release.
• Prepares the schedule according to general operating instructions.
• Identifies individual work problems, solves them and/or reports them to his manager.
• Receiving and referring to and speaking to drivers.
• Integral coordination with internal and external departments.

Result; informing the customer and offering services in accordance with the guidelines.

• Gives advice to the customer about the possibilities of all types of shipments based on the
information provided by the customer. To this end, he obtains information from internal operational depart
• Carries out a check and/or test on procedures followed by drivers and takes action if necessary.
• Receives customs documents and takes care of their handling.
• Creating and archiving files.
• Ensures correct registration of data in the system.
• Drawing up transport and customs documents.
• Evaluating processes and agreements (Service Level Agreements) and identifying areas for improvement in the area of quality of service and reporting them to the manager.


6. Tasks and responsibilities in the context of quality, safety and the environment
The employee is expected to conform to and act in accordance with the STS-QSE policy of our Group and Division, which states that we strive for excellent operational results based on keeping all our stakeholders such as customers, employees, partners, society and our shareholders satisfied.

To this end, employees must at all times adhere to the agreements laid down in our (QSE) management systems in which the requirements of the applicable current requirements and standards are incorporated, such as ISO 9001 (quality), ISO 14001 (environment), ISO 45001 (2019) (working conditions), ISO 22000 (food safety). Our STS QSE management system and the various guidelines can be found on the joint drive (STS QSE) on the Geodis network in the Netherlands for which every employee has read rights.

Applicant's profile

• MBO+ working and thinking level
• Knowledge of forwarding, transport and logistics
• Experience with commercial administrative work.
• Air freight / security awareness employee (if applicable in the site)
• Knowledge of office applications
• Prior to the start of employment, an employee with Dutch nationality must submit a Certificate of Good Conduct to GEODIS, which is requested from the municipality in which the employee lives (in most cases digitally) on the basis of a profile issued by GEODIS. Employees with a nationality other than the Netherlands are required to have a similar document issued by the competent authorities in the country in which the employee is registered.
If you work at a site where air freight is handled (currently the Rotterdam site), this document must be requested and issued every 5 years.


Specific job characteristics and skills
• Oral and written skills in the Dutch language and oral communication skills in the English and German language required to provide the correct information to customers and suppliers. Written communication skills in the English and German language are an advantage.
• Persuasiveness in giving advice and gaining acceptance.
• Problem-solving ability to solve customer problems.
• Customer-oriented in providing service to customers and colleagues.

Working time (%)

100

Position location

Position place

Europe, Netherlands, Flevoland

Location

Candidate criteria

Minimum level of education required

ASSOCIATE DEGREE / VOCATIONAL STUDIES

Years of experience in similar position

Junior (1 to 5 years of experience)

Languages

• Dutch (Fluent)
• English (Fluent)