General information

Legal entity

GEODIS is a leading global logistics provider acknowledged for its expertise across all aspects of the supply chain. As a growth partner to its clients, GEODIS specializes in five lines of business: Supply Chain Optimization, Global Freight Forwarding, Global Contract Logistics, Distribution & Express, and European Road Network. With a global network spanning nearly 166 countries and more than 49, 720 employees, GEODIS is ranked no. 6 in its sector across the world. In 2024, GEODIS generated €11.3 billion in revenue. GEODIS is a company owned by SNCF Group. 
This position is also open to anyone recognized as a disabled worker.  

Reference

2026-16844  

Position description

Type of assignment

Full-time Regular

Function

Support function - Business Development

Job title

Tender Manager - UK

Job description

The Strategic Account Manager maintains and expands relationships with strategically important large customers and is assigned to manage and support them on every level.
The Strategic Account Manager is responsible for ensuring Customer Service levels are always kept to the highest standard for his allotted customers and that an ongoing programme of improvement with each is continually carried out, while looking for further opportunities with the customer and their internal group networks. The role also includes International Account management to the existing customer base in South Africa and surrounding areas. This role includes the development of new business in South Africa as well as basic customer service support to the clients.
Key Activities / Accountabilities:
• Meets assigned targets for profitable sales volume and strategic objectives in assigned accounts.
• Proactively leads a company-strategic account planning process that develops mutual performance objectives, financial targets, and critical milestones.
• Proactively assesses, clarifies, and validates customer needs on an ongoing basis. ·
• Leads solution development efforts that best address customer requirements.
• Establishes productive, professional relationships with key team members in assigned customer accounts. ·
• Coordinates the involvement of team members, including support, service and management resources, in order to meet account performance objectives and customers' expectations.
• Manage and monitor all department activities in accordance with industry best practice, ISO, standard operating procedures, regulatory compliance and H & S.
• Manage the department/travel costs in line with the agreed annual budget.
• Maintain and expand relationships with customers ensuring all customer issues are actioned/escalated and dealt with in a timely manner to ensure full customer satisfaction.
• Meets assigned expectations for profitability.
• Achieve strategic customer objectives defined by company management. ·
• Completes strategic customer account plans that meet company standards. ·
• Maintain excellent relationships with customers and suppliers, meeting 6 key customers monthly to review their service expectations, as well as achieving and improving high customer satisfaction ratings that meet company standards.
• Produce monthly reports and hold monthly reviews with the Vertical Director
• Work with all departments to ensure all service/processes are in place and followed, manage any issues to ensure they do not re-occur.
• Regularly obtain and review competitive supplier rates and services within your designated territories.
• Hold pre-trip meetings/Travel to your designated International Sales areas on a pre-agreed schedule with the International Sales Director.
• Ensure personal attendance at the London/Frankfurt Bookfairs.
•

Applicant's profile

• Deliver excellent customer service at all times
• Able to build credible relationships with others
• Able to work collaboratively as part of a team
• Effective written and verbal communication skills
• Able to plan and prioritise workloads is essential
• Ensure full understanding of all Policies and Procedures, ensuring they are followed at all times
• Ability to take responsibility for own workload
• Ability to work in a fast-paced environment with variable requests being made
• Self-motivated and enthusiastic approach to work at all times
• Willingness to work flexible hours as the business requires
• Attend any mandatory training as required
• Attend development reviews in conjunction with your line manager, setting objectives and dealing with any performance concerns.
• Be an advocate to promote Company ethos.

Working time (%)

100

Position location

Position place

Europe, United Kingdom, England, London, City of

Location

Candidate criteria

Years of experience in similar position

Confirmed (5 to 10 years of experience)