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Moteur de recherche d'offres d'emploi GEODIS

IBM OMS GLS First Level Support Specialist M/F


Vacancy details

General information

Legal entity

GEODIS is a Supply Chain Operator ranking among the top companies in its field in Europe and the World. GEODIS, which is part of SNCF Logistics, which in turn is a business line of the SNCF Group, is the number one Transport and Logistics operator in France and ranked number four in Europe. The international reach includes a direct presence in 67 countries and a global network spanning over 120 countries.

Why join us ?

Transport and Logistics form a key sector in the world economy. As a major international player on this sector, GEODIS is geared to full satisfaction of all stakeholders, starting with its workforce, more than 39500 men and women worldwide who share the same values of commitment, innovation, trust, solidarity and passion that form the pillars of GEODIS corporate strategy.  

Reference

2022-10271  

Line Of Business

SUPPLY CHAIN OPTIMIZATION

Position description

Type of assignment

Full-time Regular

Function

Operational activities - 4PL Operations

Job title

IBM OMS GLS First Level Support Specialist M/F

Job description

Position summary: Position is responsible for supporting internal and external end users in solving issues, user management, issuance of analysis and resolution using adequate company's and client's systems.
• Ensuring data completeness and accuracy and data provision based on queries
• Working closely with IT and business on development/change requests
• Achieving internal and external customer satisfaction in terms of services provided, user support
• Conducting preliminary and independent analysis on IT issues
• Addressing /perform corrective actions to solve potential issues
• Reporting findings to second level support, following up till resolution, retrieving RCA from 2nd level support
• Tracking incidents not addressed to Central Support to ensure closure and identifying potential structural resolution required
• Ensuring EDI completeness; EDI timelines monitoring and corrective action definition
• Providing education and training to local end users in both IT and process aspects
• Preparing business process documentation such as desktop procedures, work instructions, user guides, etc.
• Collecting and summarizing business requirements
• Managing testing through setting up test environment, participating in UATs, creating scenarios and validating IT solution
• Managing implementation through setting up production environment, internal and external user education and support
• Interfacing with IT 2nd level support team and management in case of escalation
• Communicating status of problem resolution on a regular and timely manner to all involved parties in the process and IT stakeholders
• Interfacing with various operation functions to understand demands and changes
• Communicating with internal/external suppliers and customers to resolve issues
• Interacting with all functions to ensure external and internal customer satisfaction
• Managing internal and external users' accesses and installation of IT equipment and network in cooperation with external provider
• Participating in set up of company and client management systems
• Providing local IT support for users through creation of users' IDs, set up of lap top
• Checking systems consistency and cleaning thus keeping databases accurate
• Registering queries in Ticket Management System and following up
• Communicating status of performance result to the agreed parties, internal/external
• Communicating with Client/Supplier/Vendor when required to fulfil the tasks
• Reporting any deviations following the agreed process
• Support internal/external parties/departments/institutions with relevant documentation for related audits and business control upon request
Complying with company and client's policies and procedures
• Complying with and implementing within his/her scope of work company's and clients Code of Ethics, ISO, LEAN; IIP standard

Applicant's profile

great english, SQL advantage

Working time (%)

100

Position location

Position place

Europe

Location

Serbia

Candidate criteria

Minimum level of education required

BACHELOR'S DEGREE

Years of experience in similar position

Junior (1 to 5 years of experience)