Pause
Lecture
Moteur de recherche d'offres d'emploi GEODIS

Inside Sales Representative


Vacancy details

General information

Legal entity

GEODIS is a Supply Chain Operator ranking among the top companies in its field in Europe and the World. GEODIS, which is part of SNCF Logistics, which in turn is a business line of the SNCF Group, is the number one Transport and Logistics operator in France and ranked number four in Europe. The international reach includes a direct presence in 67 countries and a global network spanning over 120 countries.

Why join us ?

Transport and Logistics form a key sector in the world economy. As a major international player on this sector, GEODIS is geared to full satisfaction of all stakeholders, starting with its workforce, more than 39500 men and women worldwide who share the same values of commitment, innovation, trust, solidarity and passion that form the pillars of GEODIS corporate strategy.  

Reference

2021-7758  

Position description

Type of assignment

Full-time Regular

Function

Operational activities - Customer Service

Job title

Inside Sales Representative

Position requirements and constraints (working hours…)

37.5 hours 9am to 17.30pm Monday to Friday

Job description

The Business Development department is the commercial driver of GEODIS. The purpose of the department is to attract new customers, retain and grow existing customers. This includes increasing the number of clients in all of the GEODIS Freight Forwarding customer segments, The Commercial & Business Support department within the Business Development function is accountable for specific support activities to GEODIS Freight Forwarding commercial owners in the Business Development, product, and branch managers. The Inside Sales Team is responsible for new business, servicing, retaining and growing the country's national portfolio. Objective / Purpose of the Job (describe clearly the level of responsibility and expected results) The primary purpose of the job is to give professional front line service to new business through direct channels whilst working closely with the BD team. This will be delivered through telesales & CRM management compliance. The employee is also responsible for servicing, retaining and profitably growing an assigned segment of regional accounts through CRM system data management. The employee is required to expand the portfolio business by generating new customer accounts, and to increase the value of the assigned customer portfolio, measurable in Net Sales, Gross Margin, Gross Profit and transactional volumes. The employee will be expected to make a minimum of 20 calls a day (100 calls a week) Dimensions and Quantities how many reports, dotted line reports • Scope: Branch / National • Type of supported sales: Standard accounts, Key accounts and Strategic accounts •Type of allocated customers: new, existing and prospect Key Activities / Accountabilities (bullet points for each area of responsibility Business Development Strategy
• Participation in the creation, development, and execution of the Business Development strategy within the Commercial & Business Support function.
• Model the company values in day to day interaction internally and externally
• Support both sales and branches in achieving their respective business objectives in the most efficient and effective way possible. •Making targeted telesales introductions & appointments with customers, both new & existing.
• Profiling of the new customers based on size, vertical market and buying behaviour • Documenting required information and actions taken in CRM (Sales Force) • Repeating telesales customer contact at regular intervals & in accordance with daily measured KPI's Qualification & Support of new accounts
• Qualification of new prospects by applying the Global Sales Process
• Profiling of the new customers based on size, vertical market and buying behaviour • Documenting required information and actions taken in CRM
• Assisting sales with making appointments with customers where appropriate and log in CRM. • Support credit checks for new customers prior to submitting quotations, in line with GSP and credit management policy

Applicant's profile

Preferred Experience and Knowledge

• Confidence to make telemarketing calls to new customers in accordance with policy & individual targets
• Good communication skills
• Customer Satisfaction mind set
• Fluent in local language(s) and good English skills
Training in first 12 months (mandatory)

• Induction to Geodis Freight Forwarding
• Global Sales Process (GSP)
• Selling skills – telesales
• CRM
• Knowledge of GEODIS Freight Forwarding's products & service building blocks
• Geodis Freight Forwarding customer classification and segmentation criteria
• Communication skills
• Communication & negotiation skills
Required Behavioural Competencies (refer to Standards for success behaviours)

Competency Definition

Teamwork The ability and willingness to use emotional intelligence to interact at all levels, to promote collaboration and sustain relationship with business partners to influence business results and to find the approach that seeks a win-win.


Adaptability The ability to adapt to and work effectively within a variety of situations, and with various individuals or groups.


Customer Service focus The ability and the desire to respond to questions, meet wishes and requirements of internal and external customers by finding out, recognizing and understanding their needs and building up a long-term relationship.


Business Acumen The understanding of the business, industry principles and overall performance, in terms of the finance and profitability measures. Ability to apply this understanding to achieve results and to increase the performance and profitability of the company.


Initiative The ability to recognize opportunities, possibilities or threats and respond (pro-actively) to them effectively.


Job specific Negotiation, buying, selling.


Career opportunities
• With 2 years of experience and excellent performance: FSM/Ops Executive/Product Support Specialist
• With 5 years of experience and excellent performance KAM/STAM/Ops Manager/product managers

Working time (%)

100

Position location

Position place

Europe, United Kingdom, England, Hounslow

Location

Feltham

Candidate criteria

Years of experience in similar position

Junior (1 to 5 years of experience)

Driving license

Not Needed

Languages

English (Fluent)